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PRAMA HIKVISION Wholesale Distribution | APJ SAP Sales Cloud | SAP ERP
Wholesale Distribution
PRAMA HIKVISION is one of the world’s leading suppliers of video surveillance products and solutions. With the largest R&D team in the industry, Hikvision’s product offerings are used in more than 100 countries and have been used to secure various security applications around the world.
35% to 40% Increase Of sales leads converted to orders +90% NPS Score Increase in customer satisfaction
Headquarters India
Products leading suppliers of video surveillance products and solutions
Web Site
hikvisionindia.com
Business Challenges • Challenges in integrating Salesforce and SAP ERP which led to duplication of effort for order capture or inventory check • Data discrepancies across the two systems on orders, fulfilment and payment lead to incorrect reporting of revenue Customer Benefits • Integration of key processes, including end to end with SAP ERP, which proved to be a better fit for their requirements because of the ease of integration • Enhancements in order accuracy, offline mobility and reporting capabilities have helped increase leads to orders by 35-40%, and customer satisfaction has also increased by up to 90%
“Based on this experience [with SAP Sales Cloud], we see that year on year we are converting our sales lead and opportunity to orders up to like 35% to 40%.”
Hiren Dhakan Chief Information Officer PRAMA HIKVISION
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