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Bosch Power Tools Industrial Manufacturing| MEE SAP S/4 HANA, public and private cloud SAP Service Cloud SAP BTP | SAP Joule AI
Industrial Manufacturing
As a division of the Bosch Group, Bosch Power Tools is a leading global supplier of power tools, garden tools, power tool accessories, and measuring technology. Whether you need specialized or general-purpose tools, Bosch has a tool that can do it all.
Adjustments in Minutes From weeks for new products and services introduced using SAP AI Optimizes Costs Saving millions of work hours annually AI Improves Efficiency Enhancing capabilities and uncovering potential
Headquarters Germany
Products Power tools manufacturer
Web Site
bosch-diy.com
Business Challenges • Bosch previously relied on countless static rules to route each ticket, a complex, slow and frustrating process for everyone. • Bosch needed an AI strategy to focus on a number of essential use cases in an aim to drive interest and spark discussions to accelerate potential rollouts within the company. Customer Benefits • The global roll out of the case classification agent in SAP Service Cloud eliminates hundreds of workflow rules, while significantly improving first-touch accuracy. • An AI agent in SAP Service Cloud analyzes each ticket’s context and automatically directs it to the right team for that specific inquiry. With faster responses, better first time resolution and consistent service quality, service operations become for efficient. • As Bosch Power Tools introduce new products and services, adjustments can be made in minutes instead of weeks. This transformation saves millions of work hours and optimizes costs in service management. • By leveraging AI technology from SAP, Bosch is diving efficiency, boosting productivity, achieving significant cost savings, and shaping a better tomorrow.
“The global roll out of the case classification agent in SAP Service Cloud eliminates hundreds of workflow rules, while significantly improving first- touch accuracy.”
Florian Haustein Head of Digital Customer Experience Bosch Power Tools
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