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Daiichi Properties Engineering, Construction and Operations |APJ
Engineering, Construction, and Operations
Daiichi Properties is a world-class property development company located in the Philippines. It acquires strategically located properties for office, residential, and industrial projects and converts them into sustainable, award-winning spaces.
SAP Service Cloud
+60% Tickets Closed Of customer tickets closed within a day 93% Compliance With service-level agreements (SLAs)
Headquarters Philippines
Products Real Estate
Web Site
Featured Partner delaware
daiichiproperties.com
Business Challenges • Limited interaction with tenants, leading to lack of visibility into issues and the best way to assist • Long turnaround times for issue resolution due to multiple layers of routing • No uniform system of record for complaints received and addressed by building personnel • Extended turnaround time for charging repair costs to the proper tenants Customer Benefits • More accurate billing and a better customer experience that improves customer satisfaction and strengthens the brand • Unified platform and enterprise-wide monitoring that reduces errors, increases efficiency, and speeds issue resolution • Timely maintenance request resolution and complete equipment, cost, and tenant data for better visibility
+98% Satisfaction Positive feedback on customer satisfaction surveys
“SAP Service Cloud has been helping us improve our customer relationships by providing a faster and more efficient feedback mechanism. It also helps better document ticket-related information and resolve tickets faster.”
J. Joel Cruz General Manager Daiichi Property Solutions (a subsidiary of Daiichi Properties)
Read the Success Story
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