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Tauranga City Council Public Sector | APJ SAP S/4HANA, private cloud | SAP BTP SAP Service Cloud SAP Field Service Management
Public Sector
Tauranga City Council is a local government authority on New Zealand’s North Island. Located on the Bay of Plenty, population of over 150,000 people, and is a popular tourist destination in one of the country’s fastest- growing regions.
99& Faster Renewal Process From 22 minutes per application to fully automated administration From 3-4 days to
Featured Partner DXC Technology
Headquarters New Zealand
Products Local government authority
Web Site
tauranga.govt.nz
Business Challenges • Tremendous pressure to handle population growth effectively, including management of all community- based acts, such as the allocation and use of land, building developments, licensing, and inspections. • Difficulty to turn resource consents around quickly and accurately, ensuring regulatory timeframes. • Legacy systems did not provide customer service or resource consent teams oversight across the consenting process Customer Benefits • SAP Service Cloud enables Tauranga City Council to manage its entire suite of variable processes, from simple to complex, in a single platform. It is a far more streamlined and easier system to use, with greater data transparency to view everything in one place. • Dashboards have eliminated manual reporting methods. Reports are automated, accessible, and provide real-time data. This has drastically strengthened resource planning, as the Council understands how many resource consents are in the pipeline, at what stage, at any given time. • Creating internal efficiencies for teams has translated into higher-quality, better support for citizens “Implementing this innovative technology solution for managing resource consents has been a game-changer for our team. This success not only meets our operational goals but more importantly means we can deliver a much better level of service to our community.”
Instantaneous Customer response times
Sarah Omundsen General Manager: Regulatory & Compliance Tauranga City Council
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