SAP Sales Cloud & Service Cloud Value Stories

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Deutsche Börse Group Banking | MEE

Banking

Deutsche Börse Group is a German multinational that offers a marketplace for organizing the trading of shares and other securities. It is also a transaction services provider, giving companies and investors access to global capital markets. Founded in 1992, the headquarters are in Frankfurt.

SAP S/4HANA cloud | SAP Service Cloud SAP Sales Cloud | SAP BTP (SAP Integration Suite, SAP Extension Suite, and SAP Analytics Cloud) | SAP Data Custodian

First Deployment Of a public cloud infrastructure in a tightly regulated environment Faster Innovation Cycles for new features and functions

Revenue

Headquarters Germany

Products Share-trading services

Web Site

deutsche-boerse.com

€3.21 B

Business Challenges • Standardizing, streamlining, and enabling end-to-end processes • Automating and integrating workflows across multiple supporting business functions, such as sales, customer service, HR, and purchasing • Increasing transparency across business operations • Designing and implementing innovative financial processes, analytics, and reporting Customer Benefits • Improved employee experience and support for remote working, with employees accessing information from any location and device • Better collaboration between functional teams through shared access to information • Granular monitoring and analysis of workflow status, supporting faster, data-driven decision-making

“We managed to move away from a very customized CRM solution that was complex to maintain to a cloud solution that offers preconfigured functionality for sales and services.”

Lars Bolanca Head of Corporate IT Deutsche Börse Group

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