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Thames Water Utilities | EMEA SAP Service Cloud SAP for Utilities SAP BTP
Utilities
Thames Water Utilities Limited is a UK based utility company responsible for water supply and wastewater management services.
~85% Inefficiencies Live data reporting dashboard has drastically reduced reporting time 90 Seconds Average combined reduction time of 90secs – for both Leak allowance + approval process £164k Monthly Average reduction
Headquarters United Kingdom
Products Water supply and wastewater management services
Web Site
thameswater.co.uk
Business Challenges • To establish controls and mitigate risks within this process, it is essential to implement new system changes that provide users with the necessary information to submit a leak allowance, refund, or Special Read job requests. • Agents have the capacity to initiate Leak Allowances, Refunds, and Special Read job requests for instances that fall outside their established Policy. However, Thames Water cannot track when these requests are made for out-of-policy periods due to inadequate data capture during the process. • The reporting process has been entirely manual and conducted on an ad-hoc basis, with the data extracted being insufficient for effective analysis. Customer Benefits • There are opportunities to create new applications and achieve smooth integration with other systems. • The newly upgraded screens offer clearer objectives to users, necessitating little to no training. • Business users benefit from a more streamlined and efficient process, resulting in shorter calls for end users and heightened overall satisfaction for both customers and employees.
“SAP BTP has enabled us to re-imagine our business processes and provide greater visibility with better controls. Our motto – "We are making it easier to do the right thing.”
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