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Eurogast Österreich Wholesale Distribution | MEE SAP Sales Cloud v2 SAP Service Cloud v2
Wholesale Distribution
Foodservice wholesale is a high-touch, relationship-driven business. Eurogast’s promise of “handshake quality” – reliability, personal trust, and long-term commitment – has made it a valued partner for hotels, restaurants, and cafés in Austria.
SAP Emarsys SAP S/HANA
1 CX Cloud Platform Integrates with 10 different ERP systems
Headquarters Austria
Products Foodservice retail and wholesale
Web Site eurogast.at
Business Challenges • Decentralized operations, with separate ERP systems for each entity, led to fragmented customer data, creating challenges in maintaining a cohesive view. • Spreadsheet and email reliance hindered team coordination and visibility. • Lack of integrated systems limited marketing personalization and segmentation efforts. Customer Benefits • Digitalized sales processes in SAP Sales Cloud have eliminated manual data entry, enhancing efficiency and accuracy from lead to cash. • SAP Service Cloud ensures transparency in case management, speeding up inquiries' resolution for improved customer service experiences. • Personalized marketing campaigns via SAP Emarsys increase message relevance, while leadership gains comprehensive visibility for informed decisions company-wide.
360 ° View Of every customer
“The SAP Sales Cloud mobile app impressed us with its speed and intuitive design. Planning visits with full context is a game changer.”
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Andreas Falbesoner Head of Group IT EUROGAST Österreich GmbH
Read the Success Story
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