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San Diego Gas & Electric Utilities | NA SAP Sales Cloud | Service Cloud SAP Marketing Cloud
Utilities
SDG&E is a regulated public utility that provides energy service to 3.7 million people through 1.5M electric meters and 900,000 natural gas meters in San Diego and South Orange County.
SAP S/4HANA Enterprise HANA SAP Self-Service Accelerator / (SSA) for Utilities by SEW
4x Delivery Time Speed to market accelerated with faster tech enhancement 40% Less Processing Reduction in batch processing while adding significant volume +10% Enrollment Increase in customer facing on-line portal
Headquarters United States
Products Electric and Gas Utility
sdge.com Web Site
Featured Partner Accenture
Business Challenges • Instability in legacy systems, leading to delays in billing and on-line system outages • Technology obsolescence with overly customized legacy systems • Inability to keep pace with customer expectations • Difficult and costly to implement solutions in California's complex regulatory environment Customer Benefits • Clean energy transition capabilities • Modern end-user experience, simplified processes, improved portal. 1600 end-users proficient
• Successful deployment and stabilization concluded in 6 months • Met top 10 key metrics in 30 days and operating in Agile within 90 days
“This solution shapes our future. We have deployed and can now further advance innovative technologies designed to provide a premiere experience to SDG&E's customers. The implementation team delivered an exceptional systems architecture but most importantly, approached this project with our employees and customers as the central focus.”
Scott Crider Senior Vice President of Customer Services and External Affairs San Diego Gas & Electric
Read the Innovation Story
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