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Southern California Edison Utilities | NA SAP Sales Cloud | SAP Service Cloud SAP S4HANA
Utilities
Southern California Edison (or SCE Corp), the largest subsidiary of Edison International, is the primary electricity supply company for much of Southern California. SCE is one of the largest deregulated electric utilities in the United States and a longtime leader in renewable energy and energy efficiency.
99% Successful Move-In and Move–out transactions within short duration post go-live which exceeds business threshold ~325K Calls Handled on an average per month Lower TCO System maintenance costs and overall cost to serve
Headquarters United States
Products primary electricity supply company
sce.com Web Site
Featured Partner Infosys
Business Challenges • Legacy customer systems are becoming obsolete • A large portion of business-impacting IT events across the company are directly related to our legacy system • Difficult and slow process to make system changes Customer Benefits • Improved customer and operational experience, including quality, reliability, and availability of usage, rate, and billing information • Increased proactive customer communications, enhanced view of customer, and Integrated customer data and analytics • Eliminate mainframe and replace existing systems, simplified and agile IT architecture and reduced cost and system risk
“The launch of our new customer billing and engagement system was an important milestone —the largest implementation of its kind for any utility. We transferred billions of data records and cutover from the old to the new system as planned. We’ve had many bright spots, like high-speed performance that completes a billing cycle several hours faster than our previous system, and we heard positive feedback from users on the ease of single sign- on and ability to view customer bills in PDF.”
Jill Anderson Executive Vice President of Operations Southern California Edison
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