Ryde Hospital's Newsletter reports on events as well as regular information and updates for all staff at Ryde.
Message from Executive
2023 Issue 6
June 2023
This month we opened our new temporary building, the Blue Gum Lodge. At the moment this is home to the staff health service, and provides staff meal break and changing facilities. This also means that it is time to say farewell to The Chattery. Please join us for one last staff barbeque there on Tuesday 4 July. The 16th June was Support Services Day, and we were proud to recognise all of the staff who keep our clinical ser- vices running. You are vital to the running of the hospital and we appreciate everything that you do. Thank you to those of you who answered the newsletter survey. The feedback was broadly positive, but we have listened to suggestions for ‘ more fun ’ and getting to know some of the characters around our campus (check out p9).
Jenny McConnell, A/General Manager
Cleaners, Security and All Hospital Support Services Day
Friday 16 June Ryde Hospital acknowledged and celebrated the hard work and commitment of our cleaners, food services, security and all other support service staff including engineer- ing, wardspersons, stores and SSD. Over 30 staff attended the event in Ngala Ngarra (ELCA) celebrating with a cup of tea and slice of cake. Thank you to all our wonderful support staff and their contribution to Ryde Hospital.
(more photos in photo gallery)
Inside this issue:
Redevelopment at Ryde
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Upcoming Events
Human Experience Week
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Patient Safety - Using Interpreters
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Redevelopment Community Information:
Winter Education for Junior Doctors
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27 June - Ryde Hospital Foyer & Online
Focus on Allied Health
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Consumer Participation Committee Chair
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29 June - Top Ryde City & Eastwood Mall
NSLHD Nursing Award
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Leader Listening
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Disability Inclusion
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2 July - NAIDOC Week begins
Library Update
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4 July - 11am - Celebrating NAIDOC at Ryde
Staff Benefits
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Newsletter Survey Results
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20 July - Graythwaite Decant
Staff Spotlight
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Movers & Shakers
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Just for Fun
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Newsletter is for Ryde by Ryde. Please email items of interest to: Catherine.jones3@health.nsw.gov.au
Photo Gallery
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Ryde WHS Committee 2023
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Redevelopment at Ryde
Blue Gum Lodge
Blue Gum Lodge The new temporary building on the Ryde Hospital campus has officially been named by staff as Blue Gum Lodge (Building 21), following a successful naming competition. Congratulations to the engineer- ing team for its winning sugges- tion. The new building is located in the P1A carpark and accommo- dates services and staff from The Chattery and environmental services.
Aerial image of the Blue Gum High Forest and Ryde Hospital
End of an era – Goodbye to The Chattery In December 1937, the Minister for Health the Hon. H. P. Mr FitzSimons officially opened the new Nurses ’ Home at Ryde District Soldiers ’ Memorial Hospital to provide accommodation for nurses working at the hospital. On the day of the opening, a garden fete was held to celebrate the occasion and the Nurses ’ Home was open to the public for inspection.
The Chattery 13 December 1937
Over the years, the Nurses ’ Home at Ryde Hospital became affectionally known as The Chattery and has been enjoyed by staff for meal breaks and countless celebrations, including barbeques in the outdoor area.
Almost 90 years on, The Chattery will soon be demolished to make way for the re- development of a new state of the art Ryde Hospital. Staff are invited to a celebration and fare- well of The Chattery with a staff barbeque on Tuesday 4 July at 12 - 2pm, coinciding with NAIDOC Week celebrations.
The Chattery 2023
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Human Experience Week
Human Experience Week 2023 Human Experience Week is an annual event celebrating healthcare staff who impact patient expe- rience every day. The Week allows a dedicated time for NSW Health, and health providers around the world to celebrate the accom- plishments, re - energise, and honour those people who impact patient expe- rience every day. NSW Health has a proud history of cel- ebrating Patient Ex- perience Week, host- ing events annually since 2013. We asked our staff what they do to im- prove patient experi- ence at Ryde Hospi- tal.
Here are some of their answers ….
Patient Safety - Using Interpreters
Congratulations to Ryde on recent audit results which showed high compliance with regard to correct patient ID Band of 98%. Other audit results regarding documented informed consent showed 83% compliance. They also revealed areas where we need to im- prove. In particular, the consent audit showed that only 1 in 5 patients, who requested an interpreter, were provided with an interpreter to complete their consent. Interpreter Services are available 24 hours a day, 7 days a week and can be booked via Call Centre on 02 9912 3800. They are available via telephone, video or face to face. AUSLAN in- terpreters are also available for hearing impaired persons.
A video training resource is available for healthcare providers.
Further information can be found on the NSLHD intranet at Health Care Interpreter Services
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Patient Identification Procedure - NSLHD
• Consent to Medical and Healthcare Treatment Manual
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Winter Education for Junior Doctors
A session this week provided by the Endocrine Advanced Trainee (Dr Annabel Lee) and the Clinical Nurse Consultant Diabetes Educator (Jen Kinsella), not only answered many prescribing problems, but took the attendees into the life expe- rience of a patient with retinopathy needing to use complex equipment to adjust their insulin. Further sessions are planned in Gas- troenterology emergencies and anti- coagulation, and Cardiology, rhythm recognition and response. The series is well - received, and off to a flying start.
The 2023 recruitment of additional advanced trainee and registrar posi- tions has created new opportunities in providing hands on education to the junior doctors at Ryde. Doctors with more expertise but a clear memory of the difficulties of those ear- ly years, managing complex patients in the after - hours, make especially pow- erful mentors. Dr Andrew Tang, the 2023 Gastroenterology Advanced Trainee, is convening a series of inter- active sessions with his colleagues over the winter, focusing on new skills and hands - on problem solving. A session in May, provided in the Sim- ulation Suite, by the registrars from ICU and Anaesthetics (Drs Morgan Burrows and Ahilan Gnanasuntharan) provided skills in ultrasound guided placement of difficult IV lines, and built the attendee ’ s confidence in ask- ing the specialist team for help when needed.
(above) Junior Doctors practicing the precise movements of their lines on the ultrasound screen under the watchful eye of Dr Morgan Burrows.
(right) Dr Annabel Lee and Jen Kin- sella supervise Dr Kevin Lee ’ s at- tempts to check his blood glucose while wearing retinopathy simulating glasses.
Focus on Allied Health - Orthotics
Orthotists play a small but important part in many patient journeys. You may be familiar with the inpatient work Orthotists do fitting cervi- cal collars and other spinal braces. At Ryde common referrals are for spinal fracture management, offloading interventions for high risk foot patients, shoulder subluxation support, patient positioning and general mobility rehabilitation at Graythwaite. Orthotists also combine clinical and hands - on manufacturing skills in other areas, such as burns management, range of motion control, gen- eral fracture management, pressure area prevention / pressure injury management and head protection. The Orthotic department also sees a broad range of outpatients, rang- ing from paediatric (e.g. Cerebral Palsy, CTEV, Hip Dysplasia) to chronic adult presentations ( e.g. mobility issues arising from trauma, neurological conditions) to name a few. At Ryde, staff are not on site full - time. We have a staff member on site Monday mornings and Thursday mornings. Outside these times it may be necessary for an Orthotist to travel to Ryde from RNS to see pa- tients for urgent needs. For this reason it is important to put in Power- chart referrals to Orthotics ASAP to ensure that patients are seen in a timely manner. If you have any questions or are just not sure if Orthotics needs to be involved in a case, give us a call or send a referral and we would be more than happy to assess.
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Contact Orthotics on 946 32303 07:30 - 15:45 Monday - Friday. Inpatient Referrals can be made via Powerchart Outpatient Referrals can be sent to: NSLHD - RNS - Orthotics@health.nsw.gov.au
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Consumer Participation Committee Chair
In April 2023, Margo Wagner, Consumer Representative stood down as Chair of the Ryde Hospital Consumer Participation Committee (CPC) after serving as Chair since February 2017. During her time as Chair, the CPC has enjoyed many successes and made wonderful contributions on strategic and operational priorities for Ryde Hospital. This includes; development of the Patient Welcome Packs, consulta- tion on the Ryde Hospital Clinical Services Plan and Hospital Rede- velopment, review of numerous patient information brochures, partic- ipation on promotional stalls and surveys, and assisting the hospital through two service - wide accreditation assessments (to name just a few). An afternoon tea was held to thank Margo for her leadership and on- going commitment as a Consumer Representative at Ryde Hospital.
NSLHD Nursing Award
Amanda Pereira - Alury won the NSLHD Leadership Award for Nursing & Midwifery Services this month. Amanda is the A/Clinical Nurse Educator on GR4. The awards ceremony was held on 30 May on Level 14 of the Kolling Building, Royal North Shore Hospital. A big congratulations to Amanda.
Leader Listening
Leader Listening has been undertak- en by the Ryde Executive since 2018. It is the opportunity for frontline teams to talk directly to members of the Exec and tell them was is and isn ’ t working from your point of view at Ryde, and most importantly how we can improve. Notes from the meetings are record- ed and items actioned as promised at meetings. These notes are then col- lected and reviewed at the end of the year, and a summary of outcomes created. Some of the changes from April 2022 to March 2023 taken by the Executive as a result of leader listen- ing are; • Established a cost centre cardiac rehab to order stationery
dered the day before to facilitate discharge has been included on the Length of Stay Project • Speech Pathology to provide edu- cation to JMOs facilitated by Dr Webber • Battery operated chainsaw pro- cured for Engineering Services • Mobile duress installed in physio- therapy and SSD • Additional milk supplies to The Chattery • Headsets procured for the IBU team • A laptop procured for Social Work to conduct Guardianship hearings
There will be regular updates on leader listening in the news- letters throughout the year.
• Car park lighting improved
• Nursing staff shortages have been improved with recruitment
• Discharge medications to be or-
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Disability Inclusion
Welcome to Ryde
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Library Update - Online Nursing & Midwifery Specialty Guide
Check out the sections such as;
A new Nursing and Midwifery Specialty Guide via CIAP can now be accessed through NSLHD Libraries.
• ‘ Medications ’ which include the ‘ AMH Aged Care Companion ’ and ‘ Lactmed Databases; ’ • ‘ Guidelines and Tools ’ which include the ‘ eviQ - Cancer treatments online ’ and ‘ MD CALC; ’ • Podcasts such as; ‘ Nursing Australia ’ and ‘ The Happy Nurse ’ , • A select list of Nursing books and Journals in- cluding ’ Journal of Clinical Nursing ’ , ‘ Australa- sian Emergency Nursing Journal, ’ ‘ Journal of Hospice and Palliative Nursing ,’ the ‘ Lip- pincott Manual of Nursing Practice, ’ and more. Access the guide via NSLHD Libraries Spring- board>CIAP>Nursing and Midwifery Specialty Guide. For any further assistance , please contact NSLHD Libraries. We are here to help.
The Specialty Guide brings together relevant information and resources to support the evidence - based practice of Nurses and Midwives at the point of care.
Staff Benefits
Staff benefits available for all staff at Ryde Hospital to apply for that can make your pay go further:
• Salary Packaging including Entertainment Allowance & Novated Leasing
• Fitness Passport offers you unlimited visits to more than 840 facilities
Newsletter Survey
The Ryde newsletter has been a fea- ture at the hospital for sometime with updates, information and news related to the hospital, district, and community. At the begining of 2023, Ryde initi- ated an update of the hospital news- letter to improve communication to staff. Changes to the newsletter in- cluded regular articles about the re- development, as well as updates from allied health, quality & safety, and nursing. There was a new look and more frequent publications. The newsletter is sent to all staff monthly via email from the General Manager as well as physical copies in staff rooms, and on the intranet. A survey was conducted in May 2023 to gain feedback on the news- letter and how it could be improved. The results will be used to inform ongoing design and content.
Q. Agreement with statement “ I enjoy reading the newsletter. ”
Q: How often do you read the Ryde Newsletter?
Q: Agreement with statement, “ The newsletter is an effective way to communicate updates and news to all staff. ”
Q: Agreement with statement, “ the news and information in the newsletter is in- teresting. ”
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Staff Spotlight
plan for all of the mobile cardiac monitoring equipment we will need in the new hospital. Favourite part of my job is … I al- ways laugh when people answer this question by saying that no two days are the same, but I get it now – no two days for me are the same! Some days I ’ m running around working out where to put a piece of furniture that has been delivered early, and others I ’ m in back - to - back meetings planning the new carpark façade or choice of timber joinery in the new reception area. The variety makes my head spin but is my favourite part.
is made up of 5 security officers who I manage and roster. We then have security systems such as CCTV and swipe access doors, which I oversee to make sure is all working. In doing all this I am also always ensuring the facility is com- pliant with various policies and pro- cedures in place to protect people and the property through regular auditing. A day in my position looks like … s tarting the day with a walk - around of the hospital and exterior to check for myself that things are in order, and pick up anything that might have been missed with only one pair of eyes. It is also a good chance to meet and say hi to people and have more of a presence in the hospital. Then I ’ ll typically go between be sitting at a computer completing security checks and reviews, dis- cussing and improving security mechanisms with different depart- ments, or supporting the other secu- rity staff if an incident requires an extra pair of hands. My favourite part of my job is … it is unpredictable. I never know wheth- er I ’ ll be spending most of my day in front of screen doing admin tasks or if it will be go, go, go responding to significant incidents. Something can escalate at any moment and that makes the job fun and challenging.
Tilly Lang - Project Officer, Furni- ture, Fittings & Equipment Time in Position: A year in July My role is …: t o manage the procure-
ment, delivery, and installation all furniture, fixtures and equipment that will be in the new Ryde Hospital throughout the redevelopment. But, as a small project team of only 3 (soon to be 4!), I end up doing or helping out with a bit of everything redevelopment related. A day in my position looks like … t he day always starts with our team checking in to work out what we have to prioritise today. From there, a lot of talking to people! That can be meetings with other health organisa- tions such as HealthShare and Health Infrastructure, making calls to get quotes for equipment or follow up a delivery, or checking in with staff to make sure a piece of equipment we ’ re planning to buy meets their needs and the needs of their patients. At the moment, I ’ m about to make a
Josh Hope - Security Manager T ime in Position: Officially, 8 months, but I was acting in the role
for 8 months before being appointed permanently. My role is … managing everything related to security. The security team
Nurse Manager Performance and Access, Ester Ng, is responsible for managing the day to day operational demand versus capacity of the hospital. Patients are her main focus. The purpose of the role is to assist with patient journey navigation through the hospital. She is responsible for the review of surgical demand, direct ward admissions and ED activity. She works with multidisciplinary teams to facilitate coordinated, timely and efficient pa- tient journeys that are in keeping with the organisations key performance indicators for patient flow and contributes to the implementation of organisational change. The NM co- ordinates processes aimed at decreasing access block, waiting times, waiting lists and can- cellations.
Discharge Liaison
The NM Patient flow is supported by the Discharge Liaison Team made up of Tracey and Jenny, who assist with the discharge process often for complex cases. The DC team will liaise and organise post discharge services such as HITH, Virtual Care, Community Refer- rals and General Practice. They are often a communication conduit for information sharing between the multidisciplinary team. In addition they aim to ensure older people presenting to the ED/EMU and Short Stay Unit are screened and provided comprehensive aged care assessments as appropriate in a timely manner. They ensure safe, appropriate and accepta- ble alternatives to in - patient care are considered, as well as initiate and facilitate patient referral and transfer as required by services. They will refer to the Complex and Chronic Care teams for a cohesive treatment plan to possibly avoid hospital presentation of reduce the number of presentations. They also support carers and family members with education and guidance/referral to services.
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Movers & Shakers
Ryde would like to welcome the following new staff:
Byeonggyu Pak
Registered Nurse
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Mohong Zhou
Registered Nurse
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Chun Yiu Johnny Lam
Registered Nurse
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Aleisha Nandigam
Administration Officer
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Elaine Salamat
Registered Nurse
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Sanduni Koggala Hewage
Registered Nurse
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Mark Mihos
Social Worker
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Joey Tang
Registered Nurse
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Kathy Seo
Administration Officer
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Sumbul Ghias
Registered Nurse
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Just for Fun
What did the man say to the x - ray technician after swallowing some money? Did you see any change in me … ______________________
Why was Cinderella bad at soccer? She kept running away from the ball
I was told a joke over a zoom meeting … it wasn ’ t even remotely funny!
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Photo Gallery
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