Human Experience Week
Human Experience Week 2023 Human Experience Week is an annual event celebrating healthcare staff who impact patient expe- rience every day. The Week allows a dedicated time for NSW Health, and health providers around the world to celebrate the accom- plishments, re - energise, and honour those people who impact patient expe- rience every day. NSW Health has a proud history of cel- ebrating Patient Ex- perience Week, host- ing events annually since 2013. We asked our staff what they do to im- prove patient experi- ence at Ryde Hospi- tal.
Here are some of their answers ….
Patient Safety - Using Interpreters
Congratulations to Ryde on recent audit results which showed high compliance with regard to correct patient ID Band of 98%. Other audit results regarding documented informed consent showed 83% compliance. They also revealed areas where we need to im- prove. In particular, the consent audit showed that only 1 in 5 patients, who requested an interpreter, were provided with an interpreter to complete their consent. Interpreter Services are available 24 hours a day, 7 days a week and can be booked via Call Centre on 02 9912 3800. They are available via telephone, video or face to face. AUSLAN in- terpreters are also available for hearing impaired persons.
A video training resource is available for healthcare providers.
Further information can be found on the NSLHD intranet at Health Care Interpreter Services
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Patient Identification Procedure - NSLHD
• Consent to Medical and Healthcare Treatment Manual
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