Staff Spotlight
plan for all of the mobile cardiac monitoring equipment we will need in the new hospital. Favourite part of my job is … I al- ways laugh when people answer this question by saying that no two days are the same, but I get it now – no two days for me are the same! Some days I ’ m running around working out where to put a piece of furniture that has been delivered early, and others I ’ m in back - to - back meetings planning the new carpark façade or choice of timber joinery in the new reception area. The variety makes my head spin but is my favourite part.
is made up of 5 security officers who I manage and roster. We then have security systems such as CCTV and swipe access doors, which I oversee to make sure is all working. In doing all this I am also always ensuring the facility is com- pliant with various policies and pro- cedures in place to protect people and the property through regular auditing. A day in my position looks like … s tarting the day with a walk - around of the hospital and exterior to check for myself that things are in order, and pick up anything that might have been missed with only one pair of eyes. It is also a good chance to meet and say hi to people and have more of a presence in the hospital. Then I ’ ll typically go between be sitting at a computer completing security checks and reviews, dis- cussing and improving security mechanisms with different depart- ments, or supporting the other secu- rity staff if an incident requires an extra pair of hands. My favourite part of my job is … it is unpredictable. I never know wheth- er I ’ ll be spending most of my day in front of screen doing admin tasks or if it will be go, go, go responding to significant incidents. Something can escalate at any moment and that makes the job fun and challenging.
Tilly Lang - Project Officer, Furni- ture, Fittings & Equipment Time in Position: A year in July My role is …: t o manage the procure-
ment, delivery, and installation all furniture, fixtures and equipment that will be in the new Ryde Hospital throughout the redevelopment. But, as a small project team of only 3 (soon to be 4!), I end up doing or helping out with a bit of everything redevelopment related. A day in my position looks like … t he day always starts with our team checking in to work out what we have to prioritise today. From there, a lot of talking to people! That can be meetings with other health organisa- tions such as HealthShare and Health Infrastructure, making calls to get quotes for equipment or follow up a delivery, or checking in with staff to make sure a piece of equipment we ’ re planning to buy meets their needs and the needs of their patients. At the moment, I ’ m about to make a
Josh Hope - Security Manager T ime in Position: Officially, 8 months, but I was acting in the role
for 8 months before being appointed permanently. My role is … managing everything related to security. The security team
Nurse Manager Performance and Access, Ester Ng, is responsible for managing the day to day operational demand versus capacity of the hospital. Patients are her main focus. The purpose of the role is to assist with patient journey navigation through the hospital. She is responsible for the review of surgical demand, direct ward admissions and ED activity. She works with multidisciplinary teams to facilitate coordinated, timely and efficient pa- tient journeys that are in keeping with the organisations key performance indicators for patient flow and contributes to the implementation of organisational change. The NM co- ordinates processes aimed at decreasing access block, waiting times, waiting lists and can- cellations.
Discharge Liaison
The NM Patient flow is supported by the Discharge Liaison Team made up of Tracey and Jenny, who assist with the discharge process often for complex cases. The DC team will liaise and organise post discharge services such as HITH, Virtual Care, Community Refer- rals and General Practice. They are often a communication conduit for information sharing between the multidisciplinary team. In addition they aim to ensure older people presenting to the ED/EMU and Short Stay Unit are screened and provided comprehensive aged care assessments as appropriate in a timely manner. They ensure safe, appropriate and accepta- ble alternatives to in - patient care are considered, as well as initiate and facilitate patient referral and transfer as required by services. They will refer to the Complex and Chronic Care teams for a cohesive treatment plan to possibly avoid hospital presentation of reduce the number of presentations. They also support carers and family members with education and guidance/referral to services.
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