E. Complaint Policy and Resolution: In the event that the student is unhappy with the performance of the assigned tutor, the following procedures will be followed: 1. The student should explain in writing the concerns with the tutor and give the concerns to the Associate Academic Dean. 2. The Associate Academic Dean will evaluate the concerns. If correctable, the concerns will be addressed with the tutor, and two more sessions will pass before the student can resubmit a written complaint requesting a different tutor. 3. Upon receiving the second written complaint, or if the first complaint appears to be irresolvable, the Associate Academic Dean will appoint a new tutor. VI. STANDARDS OF ACADEMIC PROGRESS The following standards apply to any student receiving aid from the Veterans Administration and TITLE IV eligible program. (Pell Grant, FSEOG, Federal Work Study and/or Federal Loans) Word of Life Bible Institute will evaluate a student’s standard academic progress to consider if the student is on pace to complete the two-year program within a prescribed timeframe and with a minimum GPA of 2.0 or better. To do this, the school reviews various academic benchmarks: Cumulative GPA, Successful Completion of Coursework, and the Maximum Timeframe allowable to complete. A student who fails to meet the pace requirements is considered permanently ineligible for further disbursements of Federal Financial Aid in the Word of Life Bible Institute program of study. Definitions Standard Academic Progress – Standard Academic Progress (SAP) refers to the minimum academic benchmarks for progression toward the completion of the program. These standards include a normal timeframe to complete and a maximum timeframe to successfully complete the prescribed curriculum. Cumulative GPA – Calculation of the grade point average for all coursework attempted from the beginning of the student’s attendance at the Bible Institute. Successful Completion – A grade of 1.0 or better for each course taken. A 1.0 is equivalent to a letter grade of D in each course taken. Maximum Timeframe – In order to improve a grade or replace an incomplete term, a student may require additional time to complete the prescribed curriculum. Students must complete each grade level of the program in a maximum of three academic periods. A. Normal Timeframe to Complete Students who receive Federal Title IV Aid must maintain a cumulative GPA consistent with the SAP set forth in the table below. A student must also successfully complete all coursework in a payment period in order to progress to the next period and be eligible for additional Title IV funds. For freshmen students, SAP is evaluated after successfully completing one half of the coursework or 15 weeks of coursework (whichever is greater). A student progressing as a sophomore will be evaluated at the greater of 30 weeks or just prior to beginning their sophomore year. Further evaluation will occur at the greater of 45 weeks or halfway through their Sophomore year. Summer grades count towards the calculation of the SAP but do not contribute toward the weeks or hours completed. To complete within the normal timeframe, the student must complete the following minimum benchmarks:
S T U D E N T L I F E
59
Made with FlippingBook - Online Brochure Maker