as important, and we intend to build a reputation for always being open and always having food. This is why we are investing in high quality kitchens that will be capable of producing amazing food. Food attracts people and keeps them coming back and we have found that it can become a pretty quiet affair without food around the lunch and dinner service times. The building itself stands out as a modern appealing place for people to catch up, watch a movie and enjoy the spaces we have created. As winter approaches we will activate some more planting to increase the natural aspects as well as introduce a new element in fire to assist with another strong well recognised piece in the socialisation puzzle for the enjoyment of customers.
there are more bad employers than bad employees in the world and that is because of a lack of training and direction.
BELIEF
We have invested heavily in this town and this project to make sure we deliver a project that will stand the test of time and be a place for people to be proud of and enjoy visiting. We believe strongly in developing a great staff culture where employees enjoy their jobs and are passionate about being part of a team that keeps each other accountable in delivering above and beyond to our customers. While not aiming at a “Build it and they will come” principle, there is a bit of that in this build but with a heavy belief we are doing this project in the right place at the right time. To date the support has been overwhelming positive, we are beyond grateful for that and look forward to continuing to make both St Helens and the entire East Coast a must visit destination for everyone.
CUSTOMER SERVICE
We reached out early on the journey to the THA to assist us with getting on top of running a new hospitality venture and to ensure we deliver great customer service. We put all staff through the Great Customer Experience training with THA and emphasise the core elements of this training on an ongoing basis. We are passionate about delivering a business that provides customers with great experiences and building a brand that resonates with both locals and visitors alike. I guess we are overly focused on training as we believe
23 Tasmanian Hospitality Review April/May Edition
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