STEP 4: COMMUNICATIONS MANAGEMENT
The Public Relations and Community Engagement Service Area will set the communications plan into place. The Safety and Security Specialist will need to provide initial and ongoing information to the Public Relations and Community Engagement Senior Program Manager. Unless otherwise approved, every fifteen (15) minutes, an update should be provided by the Safety and Security Specialist to the Public Relations and Community Engagement Senior Program Manager. A simple “No Change” message is appropriate if no developments or status changes exist.
Message Management 1. Schedule regular internal communication updates. 2. Schedule regular updates with the Public Relations and Community Engagement Service Area. 3. Identify key audiences. 4. Start Crisis Status and Situation log. 5. Start a Crisis Inquiry log from the public and media. 6. Select spokesperson(s).
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