Hold (In Your Classroom)
Trigger: Situation requiring minimal movement within the building (e.g., medical emergency, hallway disruption). Action: Hold students and staff in place while the situation is managed. Messaging: Initial Message: • Automated Call / Text to Parents / Guardians:
"Attention [Center Name] parents and guardians, the school is currently on Hold. Students and staff are safe and remain in their classrooms while the situation is managed. We will update you as soon as possible."
Update Message: • Social Media Post / Program Website / School Messenger:
"[Center Name] remains on Hold while we manage an internal situation. All students and staff are safe and accounted for. We will continue to provide updates."
End Message: • Automated Call / Text / School Messenger: "The Hold at [Center Name] has been lifted. All students and staff are safe, and normal operations have resumed."
Endnote:
The ESC19 Head Start Emergency and Crisis Communication Plan was developed by the Public Relations and Community Engagement Service Area in close collaboration with the Special Systems team. The information and strategies within this plan derive from research, consultations with public information officers from other school districts, and guidance from the National School Public Relations Association (NSPRA). This collaborative effort ensures that our communication protocols are practical and aligned with best practices in school crisis management.
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