ABOUT THE PLAN
The ESC19 Head Start Emergency Communication Guide and Crisis Communication Plan was developed to provide guidance and structure when the program is faced with a situation where fast, effective communications is essential. The plan ensures efficient, transparent, and coordinated messaging in the event of an emergency. The plan integrates the Standard Response Protocol (SRP) to guide responses and communication during specific types of conditions. The SRP is a set of clear, consistent actions designed to respond to various emergencies in schools. These actions include Secure, Lockdown, Evacuate, Shelter, and Hold.
PLAN ORGANIZATION
The ESC19 Head Start Emergency Communication Guide and Crisis Communication Plan is divided into three sections. 1. Responsibilities – Overview of events, situations, or crisis that need to be reported to the ESC19 Head Start Special Systems and the Public Relations and Community Engagement (PRCE) service areas, and what amount of information needs to be communicated depending on the nature, intensity, or length of the event. 2. Responding – The communication process that will follow when responding to a major crisis. Depending on the length and nature of the crisis, center management or department directors may be engaged in the process. 3. Standard Response Protocol (SRP) Messaging – A reference guide to coordinated messaging through calls, texts, and parent notification systems for clear communication during an SRP condition. Effective communication during an SRP is crucial for maintaining safety, reducing confusion, and ensuring a swift, organized response.
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