H I G H S C H O O L A T H L E T I C G R O U P S A N D T O U R N A M E N T S
F RONT DE S K
q Rooming lists are due theTuesday prior to arrival and will be put in on property by the ESM (event service manager or equivalent) and attached to the Group Resume. q Pre-block and pre-key all team rooms prior to arrival. A helpful practice-set up a banquet table in the lobby and use address labels for individual key packets for each player. If two or more to a room, they all get their own key packet (we used manila coin folders). Labels have last name/ first name & room number (Wi Fi code if needed). Place on table in alphabetical order, several rooming lists printed for the coaches in alphabetical order as well. This promotes no lines at the FD and no excessive discussions with coaches for key handoffs. q For VIP have a staff member at each elevator landing to direct confused players to their rooms; also, to make sure there were no guest room key issues. q Have movies and phones turned off in assigned rooms. q If we aren’t sold out the night prior, green block the rooms so they areVR the next day. q Try to keep them in an area of the hotel that is most quiet, close to elevators to eliminate need to walk to the other end of the hotel. q If team needs a later check out, give them 2 or 3 rooms late for showers, but still the ability to turn rooms around quickly. q Please give a copy for the updated rooming list with room numbers to the coach. See notes under Pre-block and Pre-key rooms. q “Do not move” placed on any coaches’ rooms that may have amenity delivered prior to check-in. q When assigning coaches rooms upgrade when possible. q Welcome letter/policies and procedures handed out-provided by sales or AGM rooms, Front Desk Manager or Supervisor. Samples attached. q Coordinate with housekeeping on any special instructions i.e. extra towels, shampoo, pillows etc. q Confirm contact/chaperone/coach’s cell phone number to ensure communication on noise complaints and or disruptions. q MultipleTeams/Tournaments-HOUSE ACCOUNTS (not Group Masters) are made for each team by sales so that the front desk can route those rooms to each team’s house account and that is where the form of payment for each team can be posted. We cannot use the Group Master because there are multiple teams under that block that have different forms of payment. q Ensure the Suite Shoppe is fully stocked-candy bars, sodas, energy drinks, Starbucks, aspirin, etc. Don’t lose an opportunity for additional revenue.
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