THE
THE RETURNS NETWORK
HOW DO YOU ENSURE THAT YOU RETAIN THE MAXIMUM POSSIBLE VALUE FROM YOUR RETURNS SUPPLY CHAIN? The management of returned products is often a time-sensitive and costly part of your supply chain, and can usually create to or add to an unpleasant experience for your end consumer. The RTN Network provides a specialised returns management service covering all elements of the returns supply chain, using industry-leading systems and processes to ensure a seamless consumer experience while helping you retain maximum possible value for your returned product.
NETWORK
Insight Into Action
Dealing with damaged and returned goods has become as important as selling the product in the first instance and requires a robust process to ensure that your total supply chain is as cost-effective and efficient as possible. Many manufacturers are happy to accept minimal value on their returned products but, what if taking a fresh look at your returns process could yield higher returns in an environmentally friendly and responsible way?
RECOVER MAXIMUM VALUE FOR RETURNED GOODS Expert management of products’ aftermarket life cycle enables you to recover the maximum possible value for all returned goods. An inspection, grading and repair service is fundamental to the success of an efficient returns supply chain. PROTECTING BRAND REPUTATION Ensuring a seamless and hassle-free consumer experience is critical to protecting brand reputation, especially in a very competitive market. A proven returns supply chain partner is essential in delivering the best service to your consumer. ENVIRONMENTALLY FRIENDLY PRACTICES Comprehensive recycling practices and a zero-landfill policy can help counter adverse environmental effects from electronics device waste. A comprehensive end-of- life strategy provided by an environmentally conscious reverse supply chain partner will help to ensure that the return of your products have the least impact on the environment.
29% Of WEEE collections are dishwashers
30% Online purchases are returned
$400 bn Merchandise returned in 2019
OUR SOLUTION
DISPOSAL / SCRAPPAGE (WEEE) We follow recycling and product disposal Regulations, with documentary and photographic evidence of destruction. CLIENT INTEGRATION AND REPORTING Visibility of real-time data throughout the returns process enhancing your approvals process and generating rich business intelligence for accurate & timely decision-making.
PRE-VALIDATION Our returns software system integrates with your web/returns portal, to manage returns merchandise authorisation generation and approval, to initiate controls for system handling of items throughout the
returns supply chain. ADMIN & TRANSPORT
Coordination of approved RMA collections from distributors, retailers and distribution centres, and return to our central return’s logistics hub for receipt and processing. INSPECTION, TESTING Our product testers are trained to your exacting standards to accurately inspect and test all product groups. Our returns software captures product grades with supporting evidence. GRADING Coordination of the graded re-sales market though controlled auctions and product preparation. REPAIRS We carry out prescribed repairs to products either to return to A-Grade, or to increase re-sale values.
THE
BENEFITS
NETWORK
Positive customer experience
Cost-efficient returns supply chain
2 Operating centres
20k+ Sq ft warehousing
31 Employees
Increased value retention for returned product
Environmentally friendly recycling practices
Yusen Logistics aims to be the world’s preferred supply chain logistics company. We are committed to creating better connections between business and our customers. With regional headquarters in the Americas, Europe, East Asia, South Asia & Oceania and Japan, our international network delivers a consistently high standard of service with genuine global coverage. Partnering leading companies in the automotive, aerospace, consumer electronics, healthcare, food, manufacturing and retail sectors, we develop innovative supply chain solutions to create sustainable growth for business and society.
For further information, please contact: insight@uk.yusen-logistics.com www.yusen-logistics.com
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