C O L L E G E A T H L E T I C G R O U P S
F RONT DE S K
q Rooming lists are due the Tuesday prior to arrival and will be put in on proper ty by the SESM (Sales & Event Service Manager or equivalent) and attached to the Group Resume. q Team arrival ETA and proper ty location of entrance. q Pre-block and pre-key all team rooms prior to arrival based on specific guest room floors or tower(s). A helpful practice set-up a banquet table in the lobby (or specific to teams arrival location ) and use address labels for individual key packets for each player. If two or more to a room, each will get their own key packet (we used manila coin folders). Labels have last name/first name & room number (Wi Fi code if needed). Place on table in alphabetical order, several rooming lists printed for the coaches in alphabetical order as well. q For player floors have a staff member at each elevator landing to direct confused players to their rooms; also, to make sure there were no guest room key issues. q Have movies and phones turned off in assigned rooms. q If you aren’t sold out the night prior, pre block the rooms so they are VR the next day or put on priority clean first thing. q “Do not move” placed on any coaches’ rooms that may have amenity delivered prior to check-in. q When assigning coaches rooms upgrade when possible. q Coordinate with housekeeping on any special instructions i.e. extra towels, shampoo, pillows etc. q Confirm contact/chaperone/Director of Ops cell phone number to ensure communication on noise complaints and or disruptions. q Ensure applicable wake up calls are in order. Wi-Fi q Teams will request Wi-Fi in the meeting space and guest rooms during their stay. Please have instructions for logging onto the wireless network included in the inside of the key packets.TIP: change the guest room and event space internet to the team name or mascot. Key Cards q A lot of teams use Plasti-Card for their hotel key cards.Typically, the Event Service Manager or Sales Manager will be contacted by a member of Plasti-Card to coordinate the functionality of the room keys. These will be shipped to the Hotel a week prior to arrival. Instructions that require that you test the keys as soon as possible and confirm with the football operations staff that they work. Some teams have gotten away from this, something to confirm.
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