Gibson Law Group February 2018

WHAT YOU CAN LEARN FROM THE KING OF CUSTOMER SERVICE

to find Murrell’s leasing office. When the panel moved on to other topics, Murrell’s Amazon comments were seemingly forgotten — that is, until two days later when ScreenJunkies News streamed another video, during which Murrell shared his experience with a customer service representative who reached out to him. After seeing the first video, the representative said they wanted to rectify the situation. They personally checked that Murrell’s most recent order, a bookshelf, was scheduled to be delivered on time, and they gave Murrell the opportunity to air his grievances about third-party couriers. During the panel discussion, Murrell mentioned that he’d never seen the movie “Lawrence of Arabia,” and the representative told him that Amazon had sent him a Blu-ray copy of the film, free of change. Also, $100 was added to Murrell’s Amazon account.

What happens when an internet personality complains about your company? If you’re Amazon, you make sure the next time they talk about you, they’re singing your praises. ScreenJunkies News is a popular YouTube channel dedicated to media and pop culture. In early November of 2017, the channel streamed a panel discussion that focused on comments from Amazon’s CEO, Jeff Bezos, who said he wanted to pursue video content that would appeal to a broader audience. One of the panelists, Dan Murrell, quipped that he’d rather Bezos make sure the DVD racks he ordered from Amazon arrived on time. This off-the-cuff complaint garnered laughter from the other panelists. They chimed in with their own comments on Amazon’s delivery practices, and one panelist brought up third-party couriers’ inability

INTRODUCING GENERAL BUILDING MAINTENANCE (GBM)

Our First Client Spotlight

At The Gibson Law Group, we are privileged to represent so many incredible business leaders from a wide array of industries. We know that our firm simply couldn’t exist without the support of each and every one of you driving success and growth in Texas and beyond. That’s why, this month, we’re excited to introduce our readers to General Building Maintenance Service, an industry leader for complete building services in the DFW area. For over 18 years, GBM has been providing custom, comprehensive janitorial services to bring buildings into full compliance with LEED certification standards.

a combined 55 years of experience, they and their team are consistently exceeding their clients’ expectations, keeping facilities clean and beautiful with only the highest standards of service. GBM’s customers particularly tout the company’s integrity, honesty, and dedication to utilizing the very best cleaning practices on the market, as well as their careful attention to each client’s specific needs. If you’re interested in seeking out GBM’s services, you can reach them at (817) 277-2200 or through their website GBMco.com/ contact_us.htm to discuss whatever you might need. We can personally attest that throughout our relationship with GBM, they’ve been a business interested in doing right by the people they serve. Certainly, we’ve loved representing them every step of the way, and look forward to working with them in the years the come.

GBM is a family-owned and -operated business, started in 2001 by Jose Cadena and Michela Perez-Christiansen. With more than

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