Frequently Asked Questions (FAQs) (cont.)
labeling and may expire at different times. Generics may look different than the brand, but they’re just as safe and effective. Generics typically cost much less than brand-name medications – in some cases, up to 85% less. 4 Just because generics cost less, it doesn’t mean they’re a lower-quality. Q. My pharmacy isn’t in my plan’s network. Can I continue to fill my prescriptions there? A. To get the most from your plan coverage, you should use an in-network pharmacy. If your plan offers out-of-network coverage, you’ll pay your out-of- network cost-share to fill a prescription there. Q. Can I fill my prescriptions by mail? A. Yes, as long as your plan offers home delivery. 5 Express Scripts ® Pharmacy for maintenance medications Express Scripts ® Pharmacy is a convenient option when you’re taking a medication on a regular basis to treat an ongoing health condition. It’s simple and safe, and saves you trips to the pharmacy. To learn more, go to Cigna.com/homedelivery . • Easily order, manage, track and pay for your
3. Call Express Scripts ® Pharmacy at 800.835.3784. They’ll contact your doctor’s office to help transfer your prescription. Have your Cigna Healthcare ID card, doctor’s contact information and medication name(s) ready when you call. Accredo ® for specialty medications If you’re taking a specialty medication to treat a complex medical condition, Accredo’s team of specialty trained pharmacists and nurses can help. They’ll fill and ship your specialty medication to your home (or location of your choice). 8 They’ll also provide you with the personalized care and support you need to manage your therapy – at no extra cost . • Easily manage and track your medications on your phone or online • Fast shipping, at no extra cost 6 • Easy refills and free reminders • 24/7 access to specialty-trained pharmacists and nurses • Personalized care services such as training on how to administer your medication • Help with applying for third-party copay assistance programs and other options To get started using Accredo, call 877.826.7657 , Monday–Friday, 7:00 am–10:00 pm CST and Saturdays, 7:00 am–4:00 pm CST. To learn more about Accredo, go to Cigna.com/specialty . Q. Where can I find more information about my pharmacy benefits? A. You can use the online tools and resources on the myCigna App or myCigna.com to help you better understand your pharmacy coverage. You can find out how much your medication costs, see which medications your plan covers, find an in-network pharmacy, ask a pharmacist a question, see your pharmacy claims and coverage details and more. You can also manage your home delivery prescription orders.
medications on your phone or online • Standard shipping at no extra cost 6 • Automatic refills or refill reminders • Fill up to a 90-day supply at one time 7 • Helpful pharmacists available 24/7 • Flexible payment options Here are three easy ways to get started.
1. Log in to the myCigna App or myCigna.com to move your prescription electronically. Click on the Prescriptions tab and select My Medications from the dropdown menu. Then simply click the button next to your medication name to move your prescription(s). Or, 2. Call your doctor’s office. Ask them to send a 90-day prescription (with refills) 7 electronically to Express Scripts Home Delivery. Or,
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