Residences Manager Candidate Pack
Welcome
THE FACILITIES DIRECTORATE AND RESIDENTIAL SERVICES
THE UNIVERSITY OF LEEDS
JOB DESCRIPTION AND PERSON SPECIFICATION
EQUALITY AND INCLUSION
WORKING AT THE UNIVERSITY
APPLICATION PROCESS
We are recruiting for a Residences Manager.
The Residence Manager will manage and motivate a team of staff to deliver a high-quality service in line with Residential Services’ strategy and objectives. The Residences Manager is responsible for ensuring that the sites they manage are presented to the highest standards at all times and are responsive to the requirements and expectations of student residents, visitors and conference delegates.
UNIVERSITY OF LEEDS
The University, established in 1904, is one of the largest higher education institutions in the UK. We are renowned globally for the quality of our teaching and research. The strength of our academic expertise, combined with the breadth of disciplines we cover, provides a wealth of opportunities and has real impact on the world in cultural, economic and societal ways. The University strives to achieve academic excellence within an ethical framework informed by our values of integrity, equality and inclusion, community and professionalism.
OUR UNIVERSITY COMMUNITY
•
We have more than 38,000 students - More than 35,000 full time students - More than 2,000 part time students Including: - More than 27,000 undergraduates - More than 10,000 postgraduates
• We have 3,500 student volunteers who contribute to local regional and national projects
• We have over 9,000 international students from more than 170 countries, including exchange students • We have a global network of alumni and are in regular contact with more than 269,000 alumni in more than 190 different countries
• We have 8,700 staff from more than 100 different countries
• We contribute £1.3 billion every year to the UK economy – students add close to £200m of international revenue into the City Region each year
• The latest High Fliers report, The Graduate Market in 2020, has ranked Leeds in the top 10 most targeted universities in the UK by graduate recruiters
Our staff have been awarded 25 National Teaching Fellowships – more than any other university
Leeds is ranked in the top 100 universities in the QS World University Rankings 2020
We were The Times and The Sunday Times’ University of the Year in 2017 and are currently ranked 13th in its Good University Guide 2020
We are a member of the Russell Group of research-intensive universities
We are a top 10 university for research power in the UK according to the 2014 Research Excellence Framework
In our latest audit by the Quality Assurance Agency the University received a commendation, the highest category of praise available, for our enhancement of student learning opportunities
We were awarded the Queen’s Anniversary prize, the country’s highest accolade for an academic institution, in 2009 and 2011
We are part of the Worldwide Universities Network (WUN), which comprises 23 research-intensive institutions spanning six continents
FACILITIES DIRECTORATE
The Facilities Directorate brings together Estates and Facilities, Commercial and Campus Support Services, Residential Services and Sustainability, employing over 1,100 staff, to provide first class facilities and services to support the University’s strategic objectives and world class aspirations. Our vision is to ensure that our campus offers opportunities for an exceptional student experience, provides first-class facilities for research and external collaborations and meets the best possible sustainability standards. Our mission is to provide first-class facilities and services to staff, students and visitors supporting the University’s strategic objectives and world class aspirations.
RESIDENTIAL SERVICES
Residential Services provides accommodation for University of Leeds students in self-catered and catered sites both on and off campus. The service manages an impressive range of accommodation for students and also has some accommodation available for staff to rent on a temporary basis. It also provides residential facilities to support meetings and conferences. It is an innovative service with a vision to provide some of the country’s best student accommodation. The University’s Residential Service operates, manages and leases circa 8,500 student beds and generates an annual income of £50 million. The Service operates a quality management system (QMS) that complies with the requirements of ISO9001:2015 for the provision of accommodation to undergraduate and postgraduate students.
JOB DESCRIPTION
Salary: Grade 6 (£27,924-£33,309 p.a.)
What does the role entail? As a Residence Manager your main duties will include: • Providing outstanding proactive customer care at all times, ensuring a courteous and helpful service to residents and all other site visitors and dealing with enquiries and complaints in a timely and professional manner; • Managing and motivating staff ensuring they provide a high level of service and achieve appropriate standards of performance and conduct through the effective use of the University’s procedures; • Ensuring that all audits, processes and procedures are adhered to in order that the standards are maintained and that all services provided comply with any Residential Services quality, sustainability and health and safety accreditations; • Assisting with developing and implementing new standards of service or ways of working in line with student and commercial requirements; • Exercising budgetary control for the residence in accordance with University of Leeds processes and Financial Regulations; • Ensuring regular property inspections for all buildings within allocated residence(s) are undertaken and that diligent records of daily inspections and works are maintained. Taking action to resolve deficiencies in a proactive and timely manner; • Undertaking the repairs of minor faults where trained and competent to do so and reporting repairs required on site to the in- house team or to Estate Services where an external contractor may be required;
• Working with colleagues within the service to deliver long term maintenance requirements that will maintain the standard of our accommodation; • Monitoring and recording the performance of approved contractors and giving feedback on repairs; • Arranging and delivering professional and efficient open days; • Taking reasonable precautions to ensure the health and safety of yourself and other persons at all times. Ensuring compliance with all Health and Hygiene Regulations and relevant University health and safety policies and procedures, including the maintenance of all appropriate records; • Ensuring, as far as is reasonably practical, the security of persons and property. Also, ensuring all access keys/ fobs are secure and issued in accordance with Residential Services’ procedures and that accurate records are kept; • Liaising with the Residence Life Wardens and Residence Life Assistants on all matters relating to student pastoral care and discipline; • Promoting and upholding Residential Services’ and University of Leeds values through personal example and working practices. At Conferencing and catered sites (where applicable to the residence): • Liaising with the Conference and Marketing Office for both residential and non- residential conference trade, updating the reservations systems in respect of conference activity as required; • Effectively running all internal and external commercial business ensuring a presence at all key events, in line with expected standards;
• Managing the food and beverage operations within the Dining/ Function/ Meeting rooms, including managing special functions such as formal dinners, ensuring resources such as staff, supplies and provisions are appropriate. These duties provide a framework for the role and should not be regarded as a definitive list. Other reasonable duties may be required consistent with the grade of the post.
Hours of work
35 hours per week normally 5 days over 7. Residence staff will be required to provide a flexible service working as necessary to meet the needs of the business. Weekend and evening work is expected when appropriate; given advanced notice you may be required to work on University closed days and/or public holidays.
What you will bring to the role?
As a Residence Manager you will have:
• Experience in a busy residential (commercial or institutional), retail, or facilities environment (soft services) with significant experience of frontline service provision with a proven ability to provide excellent customer service and care; • Experience of managing staff, including supervisors, with a proven ability to motivate and develop staff effectively and a demonstrable ability to work on own initiative as well as part of a team; • An understanding of the setting and control of budgets and experience of managing resources within set budgets; • Experience of monitoring and auditing standards and the performance of contractors (such as cleaning and maintenance); • Self-motivated and flexible with an ability to work independently as well as within a team; • Good IT skills including a thorough and practical knowledge of the use of Microsoft Office Package including Word, Excel and Outlook; • Good analytical skills and an attention to detail, with the ability to identify problems and recommend solutions combined with an openness to change in order to improve service delivery; • Excellent organisation skills with an ability to prioritise own and other’s workload effectively, and to work under pressure; • Strong interpersonal communication skills with an ability to deal with a wide range of people at different levels and establish good working relationships; • Basic knowledge of building structures, their maintenance and services and the ability to identify, assess and carry out minor repair tasks.
You may also have:
• Higher National Diploma in Facilities/Hospitality Management or equivalent and/or Experience of working within higher education accommodation; • Experience of an Accommodation Management System, e.g. StarRez; • A full current valid driving licence as this role (dependant where based) may require travelling between properties; • Experience of bar management, a commercial catering operation and managing large scale catering and bar events; • Experience of ensuring compliance with auditing systems such as ISO9001.
WORKING AT THE UNIVERSITY OF LEEDS
Join us and you will become part of a large and diverse organisation – with more than 7,000 staff of around 100 nationalities we are the third largest employer in Leeds. Leeds is a great place to live and work, a bustling city surrounded by beautiful countryside, and our campus is just a short walk from the city centre.
Work-life balance & Wellbeing
• We aim to be a ‘best practice’ employer. We understand that our employment policies need to be flexible and responsive in order to promote diversity and equality, and to attract and retain the highest quality work force • We not only fully embrace the Employment Act, which gives government regulations on paternity, adoption and statutory maternity leave, but we go beyond the statutory requirements to help all staff balance the demands of work and personal life. Take a look at our HR policies to find out more about flexible working hours, job sharing and many other schemes to help you achieve a healthy balance • We believe in supporting our staff at work and providing a range of support services available to everyone who works for the University
Pensions
• Every employee of the University has access to a generous occupational pension • We have four different pension schemes covering different groups of staff. Find out more about pensions , including retirement benefits and additional voluntary contributions • All schemes provide valuable benefits on retirement, as well as life assurance and protection for your family
Bright Beginnings childcare centre
The University has its own award-winning childcare centre, Bright Beginnings, which provides high quality childcare to staff members and students. The centre caters for children aged between three months and five years and provides a Playscheme during the school holidays for children aged three to 11. Find out more on the Bright Beginnings website .
Find out more about the benefits of working at the University and what it is like to live and work in the Leeds area on our Working at Leeds information page.
EQUALITY AND INCLUSION
As an international research-led University, Leeds strives to go beyond our legal duties to create a positive environment for our diverse community of staff and students. The University works hard to promote gender equality and support the career development of talented women working in the traditionally male-dominated fields of science, engineering and technology. The University renewed its Athena SWAN Bronze award in June 2021. Leeds is committed to recruiting the brightest and best students regardless of background and our Reach for Excellence and Access to Leeds (A2L) programmes are key parts of our Access Agreement and Education Engagement Strategy. We have also developed an access strategy to recognise the needs of potential mature students.
Additional information
Candidates with disabilities Information for candidates with disabilities, impairments or health conditions, including requesting alternative formats, can be found on our Accessibility information page or by getting in touch with us at disclosure@leeds.ac.uk.
Criminal record information
Rehabilitation of Offenders Act 1974 A criminal record check is not required for this position. However, all applicants will be required to declare if they have any ‘unspent’ criminal offences, including those pending. Any offer of appointment will be, in accordance with our Criminal Records policy. You can find out more about required checks and declarations in our Criminal Records information page.
APPLICATION PROCESS
The University is being supported on this recruitment campaign by the search consultancy The Management Recruitment Group (MRG). To arrange a confidential briefing conversation please contact our advisors Charlotte Turedi and Hannah Searle of MRG. Applications should consist of a comprehensive CV (of no more than 4 pages) and a covering let- ter (of no more than 2 pages). Applications should be sent directly to Charlotte Turedi and Hannah Searle.
Hannah Searle E: hannah.searle@mrgpeople.co.uk T: 07966 827 413 Charlotte Turedi E: charlotte.turedi@mrgpeople.co.uk T: 07852 131 794
The closing date for applications is 27th February 2022.
Final stage assessment interviews are proposed to take place at the University of Leeds during w/c 14th March 2022.
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