What you will bring to the role?
As a Residence Manager you will have:
• Experience in a busy residential (commercial or institutional), retail, or facilities environment (soft services) with significant experience of frontline service provision with a proven ability to provide excellent customer service and care; • Experience of managing staff, including supervisors, with a proven ability to motivate and develop staff effectively and a demonstrable ability to work on own initiative as well as part of a team; • An understanding of the setting and control of budgets and experience of managing resources within set budgets; • Experience of monitoring and auditing standards and the performance of contractors (such as cleaning and maintenance); • Self-motivated and flexible with an ability to work independently as well as within a team; • Good IT skills including a thorough and practical knowledge of the use of Microsoft Office Package including Word, Excel and Outlook; • Good analytical skills and an attention to detail, with the ability to identify problems and recommend solutions combined with an openness to change in order to improve service delivery; • Excellent organisation skills with an ability to prioritise own and other’s workload effectively, and to work under pressure; • Strong interpersonal communication skills with an ability to deal with a wide range of people at different levels and establish good working relationships; • Basic knowledge of building structures, their maintenance and services and the ability to identify, assess and carry out minor repair tasks.
You may also have:
• Higher National Diploma in Facilities/Hospitality Management or equivalent and/or Experience of working within higher education accommodation; • Experience of an Accommodation Management System, e.g. StarRez; • A full current valid driving licence as this role (dependant where based) may require travelling between properties; • Experience of bar management, a commercial catering operation and managing large scale catering and bar events; • Experience of ensuring compliance with auditing systems such as ISO9001.
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