JOB DESCRIPTION
Salary: Grade 6 (£27,924-£33,309 p.a.)
What does the role entail? As a Residence Manager your main duties will include: • Providing outstanding proactive customer care at all times, ensuring a courteous and helpful service to residents and all other site visitors and dealing with enquiries and complaints in a timely and professional manner; • Managing and motivating staff ensuring they provide a high level of service and achieve appropriate standards of performance and conduct through the effective use of the University’s procedures; • Ensuring that all audits, processes and procedures are adhered to in order that the standards are maintained and that all services provided comply with any Residential Services quality, sustainability and health and safety accreditations; • Assisting with developing and implementing new standards of service or ways of working in line with student and commercial requirements; • Exercising budgetary control for the residence in accordance with University of Leeds processes and Financial Regulations; • Ensuring regular property inspections for all buildings within allocated residence(s) are undertaken and that diligent records of daily inspections and works are maintained. Taking action to resolve deficiencies in a proactive and timely manner; • Undertaking the repairs of minor faults where trained and competent to do so and reporting repairs required on site to the in- house team or to Estate Services where an external contractor may be required;
• Working with colleagues within the service to deliver long term maintenance requirements that will maintain the standard of our accommodation; • Monitoring and recording the performance of approved contractors and giving feedback on repairs; • Arranging and delivering professional and efficient open days; • Taking reasonable precautions to ensure the health and safety of yourself and other persons at all times. Ensuring compliance with all Health and Hygiene Regulations and relevant University health and safety policies and procedures, including the maintenance of all appropriate records; • Ensuring, as far as is reasonably practical, the security of persons and property. Also, ensuring all access keys/ fobs are secure and issued in accordance with Residential Services’ procedures and that accurate records are kept; • Liaising with the Residence Life Wardens and Residence Life Assistants on all matters relating to student pastoral care and discipline; • Promoting and upholding Residential Services’ and University of Leeds values through personal example and working practices. At Conferencing and catered sites (where applicable to the residence): • Liaising with the Conference and Marketing Office for both residential and non- residential conference trade, updating the reservations systems in respect of conference activity as required; • Effectively running all internal and external commercial business ensuring a presence at all key events, in line with expected standards;
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