Investing in our staff
Retention
Looking after our team
▪ High quality care is labour intensive so as we grow, we need highly trained staff to service our clients. ▪ As part of its impact mission Greensleeves has approximately 2 staff members per resident, well above the industry average. ▪ Investment in staff has increased substantially following the challenging economic environment in 2021-2023. ▪ We are an accredited Real Living Wage employer with a range of benefits including subsidies for mental health support and biking to work. ▪ The increase in staff costs has averaged 18.5% over the last 3-year period with turnover well below industry averages.
76.1% 78.4%
81.3% 83.0% 79.1%
81.5%
82.0%
83.5%
85.2%
85.5%
23.9% 21.6%
18.5% 14.5% 18.7% 17.0% 20.9%
18.0%
16.5%
14.8%
2014/15 2015/16 2016/17 2017/18 2018/19 2019/20 2020/21 2021/22 2022/23 2023/24
Staff Turnover
Staff Retention
Total Staff Spend & YoY Growth
Total Staff
60,000
30.0%
26.4%
1,699
1,800
50,000
25.0%
1,542
1,600
22.8%
1,422
1,419 1,407
21.2%
18.9%
1,304
1,400
18.2% 18.3%
40,000
20.0%
1,128
1,200
1,009
926
16.1%
1,000
11.8%
30,000
15.0%
798
780
11.3%
800
600
20,000
10.0%
6.2%
400
55,913
200
10,000
5.0%
33,284 37,202 47,008
22,816 27,002 31,349
11,656 12,971 15,927 19,301
0
0
0.0%
2013/14 2014/15 2015/16 2016/17 2017/18 2018/19 2019/20 2020/21 2021/22 2022/23 2023/24
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