The Cost of Agency Staff
Total Staff Cost as % of Turnover
▪ To ensure good staff retention and high-quality staff Greensleeves pays at the upper end of the local market:
74%
72%
▪ However, expansion leads to higher employee numbers in recent years
72%
71%
70%
70%
69%
70%
▪ Depressing levels of staff retention in the short term.
68%
67%
68%
66%
▪ In addition, staff shortages meant use of agency staff rose sharply in 2022 – 24 in line with the rest of the sector ▪ Greensleeves is committed to reducing this in absolute numbers and as a percentage of total staff costs
66%
66%
64%
64%
62%
61%
60%
▪ Agency costs amounted to £9.25m in 2024
58%
▪ Representing approximately £3.8m in extra cost
56%
54%
▪ This includes some exceptional costs arising from a home closure, as well as backfilling new openings. ▪ Greensleeves has invested in its human resources to address this during 2023 and 2024 both in terms of training and staff support.
2013/14
2014/15
2015/16
2016/17
2017/18
2018/19
2019/20
2020/21
2021/22
2022/23
2023/24
Agency Costs
582 0 1,000 2,000 3,000 4,000 5,000 6,000 7,000 8,000 9,000 10,000 2013/14 2014/15 2015/16 2016/17 2017/18 2018/19 2019/20 2020/21 2021/22 2022/23 2023/24 1,112 1,637 1,991 2,019 2,252 2,187 2,409 4,160 9,226 9,247 5% 9% 10% 10% 9% 8% 7% 7% 11% 20%
25%
▪ Engagement and Mental Health support
20%
▪
Apprenticeships
17%
▪
Training
15%
▪ Investment in IT (see next page) will also improve Staff efficiency and welfare introducing
10%
▪ SONA, to make rostering more agile and responsive, and
5%
▪ Neuven, an agency management system platform, to control cost.
0%
▪ It is anticipated agency use will decline as a result
Cost as % turnover
Agency cost % Total cost
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