Maintaining a high standard of care
CQC Scores
Industry Awards & Customer Satisfaction
▪ Prioritising a high standard of care for our people
▪ Greensleeves have won a number of industry awards and customer satisfaction, which is testimonial to Greensleeves’ high standard of care for people and high customer satisfaction.
▪ Through ensuring high CQC standards are met
▪ Currently 86% of inspected homes are rated ‘good’ or ‘outstanding’ ▪ As we increase the size, it is important to have sufficient resource to service the needs of our clients ▪ This is reflected in the growth of investment in our skilled workforce
▪ Top 20 Care Home award for 7 th year running
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National Care Awards 2024
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Care Home of the Year
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Dignity & Respect
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Home of the Year
▪ Furthermore, Greensleeves is also a member of 5% Club to boost recruitment of apprentices, graduates and sponsored students. ▪ Implemented the Gold Standards Framework for exemplary palliative care across all homes. 8 homes have been awarded this standard, while the rest going through accreditation. ▪ Greensleeves has also taken a role as advocate, campaigning to develop BSI and ISO care standards.
CQC Scores (Inspected Homes) over time
5% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 2015/16 2016/17 2017/18 2018/19 2019/20 2020/21 2021/22 2022/23 2023/24 11% 14% 8% 9% 8% 8% 8% 100% 84% 79% 73% 75% 86% 84% 77% 77% 11% 11% 14% 17% 5% 8% 15% 15%
▪ Investors In People Gold Accreditation achieved.
Outstanding Good Requires Improvement
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