Strategic Objectives 2023-2026 Values: Respect, Openness and Responsibility
Strategic Objective 1: Quality First
Strategic Objective 2: Inspiring People
▪ Recruiting and retaining high-performing colleagues
▪ Ensuring CQC ratings Good or above across all our homes
▪ Fostering a diverse workforce and an inclusive workplace
▪ Embedding a culture of continuous improvement
▪ Keeping turnover below sector average and agency use low
▪ Maintaining high satisfaction levels among residents and relatives
▪ Helping to develop and grow our skills, maintaining high compliance with training ▪ Supporting the wellbeing of colleagues through dedicated strategies and tools
▪ Investing more in quality assurance, auditing and risk management
▪ Transforming how we harness digital technologies to deliver great care
Strategic Objective 3: Sustainable Investment
▪ Increasing the number of homes under our management, and their quality
▪ Extending our charitable impact to over 1,300 residents across 28 homes
▪ Reducing our environmental footprint including through lower carbon emissions
▪ Expanding our programme of home refurbishments
▪ Moving to new facilities at our Westfield and Newport Pagnell locations
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