Compliments
To Rebecca Tunks, Runa Antony and the Ryde Acute Care Team: “ I highly recommend you all for being instrumental in helping me hold it together over the past two weeks. Rebecca stayed on the line with me the other night and even called the ambulance on my behalf. I honestly didn ’ t think I ’ d make it through the night. Now, I ’ ve been confirmed for an admission to Odyssey and I ’ m feeling very hopeful. You all—and Mission Australia—did the heavy lifting. Runa (Antony), thank you so much. RCMH has been incredibly supportive in keeping me safe. ” To Simon Hill and the HKH Mental Health Team—especially AOT: “ My family member who recently died, had been a Patient of the Mental Health Team for over 30 years - both as an Inpatient & Outpatient.
Their treatment, medically & on a personal basis as an Outpatient has always been of the highest order.
When they first became a Patient, Michelle Young as their Social Worker was exemplary in her professional care for them, and a great help to me in learning to understand how to manage a young person with Schizophrenia. Although no longer personally involved in their treatment, she called me after learning of their death, and was, as always sensitive to the situation and of great comfort to me.
Which brings me to the present and to the splendid Assertive Outreach Team at Pennant Hills.
Hornsby Hospital is to be congratulated for this remarkable Team. Calls were taken & messages replied to promptly. Everyone I had dealings with was extremely professional but personable & helpful. They gained my family member ’ s trust, & kept it. No easy task, as previously they had resisted such supervision. Their last years were lived peacefully thanks to their unique care & insight into … as a person. My family member really wanted them in their life.
I know that this is a difficult & complex Profession, so please pass on my sincere gratitude to all of the Team.
On the night that … died, Deeptii, their Case Worker and her two Colleagues {Lucy Southwell and Elizabeth Keville|. were of immense help to me in an unexpected & ghastly situation. Their care for me was exceptional, and the shock was as profound for them as it was for me. But they were professional, highly sensitive and protective.
Please convey my sincere gratitude to all concerned. ”
The compliment portal is a great way to provide recognition to colleagues, team or volunteers. The compliment portal can be found on the NSLHD Intranet Please send submissions for the Compliments pages to: NSLHD- MHDANewsletter@health.nsw.gov.au
Submissions will be edited for clarity and privacy.
To Cristina Cullen NB Community Programs Team
Page 4| NSLHD Mental Health Drug and Alcohol News | September2025
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