Senior Residence Manager Candidate Pack
Welcome
THE FACILITIES DIRECTORATE AND RESIDENTIAL SERVICES
THE UNIVERSITY OF LEEDS
JOB DESCRIPTION AND PERSON SPECIFICATION
EQUALITY AND INCLUSION
WORKING AT THE UNIVERSITY
APPLICATION PROCESS
We are recruiting for a Senior Residences Manager. Working as part of the Residential Services Senior Management Team the postholder will lead, motivate and develop your teams of staff to deliver an effective and efficient service to residents and visitors in line with our strategic priorities and goals; including to ensure that accommodation is maintained and made available for letting, in order to maximise conference and student occupancy at residence sites.
UNIVERSITY OF LEEDS
The University, established in 1904, is one of the largest higher education institutions in the UK. We are renowned globally for the quality of our teaching and research. The strength of our academic expertise, combined with the breadth of disciplines we cover, provides a wealth of opportunities and has real impact on the world in cultural, economic and societal ways. The University strives to achieve academic excellence within an ethical framework informed by our values of integrity, equality and inclusion, community and professionalism.
OUR UNIVERSITY COMMUNITY
•
We have more than 38,000 students - More than 35,000 full time students - More than 2,000 part time students Including: - More than 27,000 undergraduates - More than 10,000 postgraduates
• We have 3,500 student volunteers who contribute to local regional and national projects
• We have over 9,000 international students from more than 170 countries, including exchange students • We have a global network of alumni and are in regular contact with more than 269,000 alumni in more than 190 different countries
• We have 8,700 staff from more than 100 different countries
• We contribute £1.3 billion every year to the UK economy – students add close to £200m of international revenue into the City Region each year
• The latest High Fliers report, The Graduate Market in 2020, has ranked Leeds in the top 10 most targeted universities in the UK by graduate recruiters
Our staff have been awarded 25 National Teaching Fellowships – more than any other university
Leeds is ranked in the top 100 universities in the QS World University Rankings 2020
We were The Times and The Sunday Times’ University of the Year in 2017 and are currently ranked 13th in its Good University Guide 2020
We are a member of the Russell Group of research-intensive universities
We are a top 10 university for research power in the UK according to the 2014 Research Excellence Framework
In our latest audit by the Quality Assurance Agency the University received a commendation, the highest category of praise available, for our enhancement of student learning opportunities
We were awarded the Queen’s Anniversary prize, the country’s highest accolade for an academic institution, in 2009 and 2011
We are part of the Worldwide Universities Network (WUN), which comprises 23 research-intensive institutions spanning six continents
FACILITIES DIRECTORATE
The Facilities Directorate brings together Estates and Facilities, Commercial and Campus Support Services, Residential Services and Sustainability, employing over 1,100 staff, to provide first class facilities and services to support the University’s strategic objectives and world class aspirations. Our vision is to ensure that our campus offers opportunities for an exceptional student experience, provides first-class facilities for research and external collaborations and meets the best possible sustainability standards. Our mission is to provide first-class facilities and services to staff, students and visitors supporting the University’s strategic objectives and world class aspirations.
RESIDENTIAL SERVICES
Residential Services provides accommodation for University of Leeds students in self-catered and catered sites both on and off campus. The service manages an impressive range of accommodation for students and also has some accommodation available for staff to rent on a temporary basis. It also provides residential facilities to support meetings and conferences. It is an innovative service with a vision to provide some of the country’s best student accommodation. The University’s Residential Service operates, manages and leases circa 8,500 student beds and generates an annual income of £50 million. The Service operates a quality management system (QMS) that complies with the requirements of ISO9001:2015 for the provision of accommodation to undergraduate and postgraduate students.
JOB DESCRIPTION
Salary: Grade 8 (£42,149 - £50,296)
What does the role entail? As a Senior Residence Manager your main duties will include: • Leading, managing and developing staff ensuring that they are motivated and committed to delivering a high standard of service and understand how their performance and contribution relates to the achievement of the Service’s and University’s strategic goals; • Responsibility for ensuring that a high quality and cost effective facilities management service is provided across your residential portfolio, which is responsive to the needs of residents and visitors. This includes monitoring service level agreements and service contracts and taking appropriate action to ensure service delivery meets Residential Service’s standards and requirements; • Responsibility for the maintenance and condition of the sites you manage, working with colleagues in Estates Services in relation to any maintenance issues. Assisting in the implementation of the Service’s long term maintenance and refurbishment plans; • In conjunction with the Deputy Director of Residential Services, and the Management Accountant, reviewing and monitoring budgets, including assisting with the preparation of annual budgets. Work to ensure that all controllable costs associated with the operation of managed residences are maintained within budget; • Assisting with the tendering and procurement of service contracts and products in line with the University financial procedures; • Respond appropriately to complaints and customer feedback, ensuring matters are dealt with quickly and effectively.
• Manage staff at sites to provide excellent service delivery and utilise customer feedback to achieve continuous product and service improvements; • Liaising with Residence Life Wardens and students on matters relating to the service provided in residences, attending relevant meetings and acting on any management issues that may arise. Siting on Residential Services Committees and hearing student disciplinary cases; • Managing and maintaining compliance in relevant mandatory and statutory standards/regulations as might be determined by the University, external bodies, and government. In particular, ensure effective management of Health and Safety across your sites; • Where appropriate, develop catering and bar services at managed residences to improve levels of quality, service and profitability. Be designated as a Premises Supervisor (Licensing Act 2003); • To work with the Catering and Marketing teams, to make services and facilities available to conference delegates and to increase revenue; • Working with colleagues and in particular the Residential Services Quality and Systems Manager, maintain a quality management system, in accordance with BSI ISO 9001:2015. Residential Services are also OHAS ISO 14001 & 18001 compliant. And ensure that other relevant standards are maintained, including the Investor-in-People standard, the Customer First and the ANUK Code of Practice standard;
• Working collaboratively and pro-actively with other members of the Residential Services Senior Management Team to deliver a high level of service in support of strategic aims. Contributing to the development and implementation of the Residential Services strategic plan and relevant policies and procedures; • Promoting and upholding Residential Services’ and University values through personal example and working practices;
These duties provide a framework for the role and should not be regarded as a definitive list. Other reasonable duties may be required consistent with the grade of the post.
Hours of work
Hours worked, will be flexible and as required to meet the demands of the business. i.e. 5 days over 7 (normally Monday to Friday, weekends will need to be worked during conference letting periods).
In addition (given advance notice):
• You will be required to be on call overnight and at weekends. In this role a manager might be required to attend work to resolve/manage issues that can only be effectively dealt with by a manager at their grade; • You may be required to work on University closed days and/or public holidays if required by your line manager. On occasions that this is required between 24th December and 2nd January, the days to be worked will be shared between those asked to be on duty; • The Director of Residential Services will assign sites for responsibility to the Senior Residence Manager (Residences) and may vary these according to business needs. Additionally you may be assigned other specific/project responsibilities.
What you will bring to the role?
As a Senior Residence Manager you will have:
• A proven ability to develop and manage managers and staff effectively, creating an environment where colleagues are motivated and supported to achieve service/ organisational goals; • Significant experience in a residential (commercial or institutional), retail, or facilities environment (soft services), working in a management team or strategic environment; • Good computer skills including a thorough and practical knowledge of the use of Microsoft Office Package and Outlook; • A full current valid driving licence as work will involve travelling between sites and properties; • Excellent analytical skills and a close attention to detail, with the ability to identify problems and recommend solutions using own initiative; • Ability to work strategically within a framework, including developing operational plans, to deliver business strategies and objectives; • Openness to change, and ability to develop and manage new initiatives and projects with limited guidance in order to improve service delivery; • Proven ability to work both independently and as a team member, including working effectively with diverse groups and individuals, breaking down barriers, and involving others in discussions and decision-making; • Excellent organisation skills with an ability to prioritise own and other’s workload effectively, and to work under pressure; • Excellent interpersonal, communication and listening skills with the ability to develop positive working relationships, and networks, and to negotiate and influence others; • Demonstrate enthusiasm and a proven ability to provide a high quality service which meets the expectations of students, customers, and stakeholders;
You may also have:
• Educated to degree level or holding equivalent experience/qualifications; • Membership of a relevant professional body i.e. Institute of Workplace and Facilities Management (IWFM) or Institute of Hospitality (IOH); • Some technical knowledge of buildings, and electrical and mechanical services; • Experience of monitoring budgets; • Experience of managing across multi-sites; • To hold or be able to apply for a Personal Licence (Licensing Act 2003); • Previous experience or knowledge of the Higher Education sector;
WORKING AT THE UNIVERSITY OF LEEDS
Join us and you will become part of a large and diverse organisation – with more than 7,000 staff of around 100 nationalities we are the third largest employer in Leeds. Leeds is a great place to live and work, a bustling city surrounded by beautiful countryside, and our campus is just a short walk from the city centre.
Work-life balance & Wellbeing
• We aim to be a ‘best practice’ employer. We understand that our employment policies need to be flexible and responsive in order to promote diversity and equality, and to attract and retain the highest quality work force • We not only fully embrace the Employment Act, which gives government regulations on paternity, adoption and statutory maternity leave, but we go beyond the statutory requirements to help all staff balance the demands of work and personal life. Take a look at our HR policies to find out more about flexible working hours, job sharing and many other schemes to help you achieve a healthy balance • We believe in supporting our staff at work and providing a range of support services available to everyone who works for the University
Pensions
• Every employee of the University has access to a generous occupational pension • We have four different pension schemes covering different groups of staff. Find out more about pensions , including retirement benefits and additional voluntary contributions • All schemes provide valuable benefits on retirement, as well as life assurance and protection for your family
Bright Beginnings childcare centre
The University has its own award-winning childcare centre, Bright Beginnings, which provides high quality childcare to staff members and students. The centre caters for children aged between three months and five years and provides a Playscheme during the school holidays for children aged three to 11. Find out more on the Bright Beginnings website .
Find out more about the benefits of working at the University and what it is like to live and work in the Leeds area on our Working at Leeds information page.
EQUALITY AND INCLUSION
As an international research-led University, Leeds strives to go beyond our legal duties to create a positive environment for our diverse community of staff and students. The University works hard to promote gender equality and support the career development of talented women working in the traditionally male-dominated fields of science, engineering and technology. The University renewed its Athena SWAN Bronze award in June 2021. Leeds is committed to recruiting the brightest and best students regardless of background and our Reach for Excellence and Access to Leeds (A2L) programmes are key parts of our Access Agreement and Education Engagement Strategy. We have also developed an access strategy to recognise the needs of potential mature students.
Additional information
Candidates with disabilities Information for candidates with disabilities, impairments or health conditions, including requesting alternative formats, can be found on our Accessibility information page or by getting in touch with us at disclosure@leeds.ac.uk.
Criminal record information
Rehabilitation of Offenders Act 1974 A criminal record check is not required for this position. However, all applicants will be required to declare if they have any ‘unspent’ criminal offences, including those pending. Any offer of appointment will be, in accordance with our Criminal Records policy. You can find out more about required checks and declarations in our Criminal Records information page.
APPLICATION PROCESS
The University is being supported on this recruitment campaign by the search consultancy The Management Recruitment Group (MRG). To arrange a confidential briefing conversation please contact our advisors Charlotte Turedi and Hannah Searle of MRG. Applications should consist of a comprehensive CV (of no more than 4 pages) and a covering let- ter (of no more than 2 pages). Applications should be sent directly to Charlotte Turedi and Hannah Searle.
Hannah Searle E: hannah.searle@mrgpeople.co.uk T: 07966 827 413 Charlotte Turedi E: charlotte.turedi@mrgpeople.co.uk T: 07852 131 794
The closing date for applications is 27th February 2022.
Final stage assessment interviews are proposed to take place at the University of Leeds during w/c 14th March 2022.
Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16Made with FlippingBook Converter PDF to HTML5