What you will bring to the role?
As a Senior Residence Manager you will have:
• A proven ability to develop and manage managers and staff effectively, creating an environment where colleagues are motivated and supported to achieve service/ organisational goals; • Significant experience in a residential (commercial or institutional), retail, or facilities environment (soft services), working in a management team or strategic environment; • Good computer skills including a thorough and practical knowledge of the use of Microsoft Office Package and Outlook; • A full current valid driving licence as work will involve travelling between sites and properties; • Excellent analytical skills and a close attention to detail, with the ability to identify problems and recommend solutions using own initiative; • Ability to work strategically within a framework, including developing operational plans, to deliver business strategies and objectives; • Openness to change, and ability to develop and manage new initiatives and projects with limited guidance in order to improve service delivery; • Proven ability to work both independently and as a team member, including working effectively with diverse groups and individuals, breaking down barriers, and involving others in discussions and decision-making; • Excellent organisation skills with an ability to prioritise own and other’s workload effectively, and to work under pressure; • Excellent interpersonal, communication and listening skills with the ability to develop positive working relationships, and networks, and to negotiate and influence others; • Demonstrate enthusiasm and a proven ability to provide a high quality service which meets the expectations of students, customers, and stakeholders;
You may also have:
• Educated to degree level or holding equivalent experience/qualifications; • Membership of a relevant professional body i.e. Institute of Workplace and Facilities Management (IWFM) or Institute of Hospitality (IOH); • Some technical knowledge of buildings, and electrical and mechanical services; • Experience of monitoring budgets; • Experience of managing across multi-sites; • To hold or be able to apply for a Personal Licence (Licensing Act 2003); • Previous experience or knowledge of the Higher Education sector;
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