JOB DESCRIPTION
Salary: Grade 8 (£42,149 - £50,296)
What does the role entail? As a Senior Residence Manager your main duties will include: • Leading, managing and developing staff ensuring that they are motivated and committed to delivering a high standard of service and understand how their performance and contribution relates to the achievement of the Service’s and University’s strategic goals; • Responsibility for ensuring that a high quality and cost effective facilities management service is provided across your residential portfolio, which is responsive to the needs of residents and visitors. This includes monitoring service level agreements and service contracts and taking appropriate action to ensure service delivery meets Residential Service’s standards and requirements; • Responsibility for the maintenance and condition of the sites you manage, working with colleagues in Estates Services in relation to any maintenance issues. Assisting in the implementation of the Service’s long term maintenance and refurbishment plans; • In conjunction with the Deputy Director of Residential Services, and the Management Accountant, reviewing and monitoring budgets, including assisting with the preparation of annual budgets. Work to ensure that all controllable costs associated with the operation of managed residences are maintained within budget; • Assisting with the tendering and procurement of service contracts and products in line with the University financial procedures; • Respond appropriately to complaints and customer feedback, ensuring matters are dealt with quickly and effectively.
• Manage staff at sites to provide excellent service delivery and utilise customer feedback to achieve continuous product and service improvements; • Liaising with Residence Life Wardens and students on matters relating to the service provided in residences, attending relevant meetings and acting on any management issues that may arise. Siting on Residential Services Committees and hearing student disciplinary cases; • Managing and maintaining compliance in relevant mandatory and statutory standards/regulations as might be determined by the University, external bodies, and government. In particular, ensure effective management of Health and Safety across your sites; • Where appropriate, develop catering and bar services at managed residences to improve levels of quality, service and profitability. Be designated as a Premises Supervisor (Licensing Act 2003); • To work with the Catering and Marketing teams, to make services and facilities available to conference delegates and to increase revenue; • Working with colleagues and in particular the Residential Services Quality and Systems Manager, maintain a quality management system, in accordance with BSI ISO 9001:2015. Residential Services are also OHAS ISO 14001 & 18001 compliant. And ensure that other relevant standards are maintained, including the Investor-in-People standard, the Customer First and the ANUK Code of Practice standard;
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