Items to complete during your first 30 days with MAA
Your Senior Maintenance Training Specialist (SMTS) will come to your property to spend a couple of days of training to help you get familiar with MAA and your property. Be sure that your MAA University courses are complete before your SMTS arrives! There are some other aspects about the community and it’s systems that are very important to know during your first few weeks with MAA. Take some time to work with your supervisor to answer these questions.
Where can I find emergency contact information?
Where can I find information on utility shut-offs for the buildings?
What is the Shop Inventory Program?
What is the property’s process for changing locks?
Where can I find emergency equipment and tools?
What are MAA’s On Call procedures?
Check out a few keys to some vacant apartments on your community and familiarize yourself with the Make Ready expectations Ask your supervisor about PUMP (Per Unit Per Month) and familiarize yourself with MAA Reports found in Access MAA Familiarize yourself with the Goal Board located in your office and the Goal Board Report in MAA Reports Review the Crisis binder. Complete the online training titled “Service Managers On-Boarding Supplement” . Familiarize yourself with the property budget and most recent financial statement Where can I find emergency equipment and tools? Review location and maintenance of the Pool Log Binder Review MAA’s Preventative Maintenance Program
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