Management Toolkit for Service Managers

TABLE OF CONTENTS

Introduction………………………………………….………………………………….……………………………….3

Expectations……………………………………………………………………………………………………………..5

Agenda for Online Curriculum.……….………………………………….………………………………………….7

Items to Complete within your first 30 days..………………….………………………………….……………..11

Resources and Support………………………………………………………………………………………………12

MAA Software Applications…………………………………………………………………...……………………12

Fair Housing Quick Guide…………………………….………………………………….………………................14

Choose Your Words……….………………………………………….………………………………………………17

Common Furniture Dimensions Cheat Sheet..…………………………………………………………………..18

Frequently Used Acronyms………………………………………………………………………………………….19

Service Manager Daily, Weekly, Monthly Checklist..…………………………………………………………..20

Troubleshooting………………………………………………………………………………………………………..22

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