Expectations
MAA’S BRIGHTER VIEW
We are committed to remaining true to our rich tradition of service to each other, to our residents and to our shareholders. We respect the privilege of providing value to those whose lives we touch. We are proud to be people serving by:
Appreciating the Uniqueness of each individual
Communicating Openly and With Integrity
Embracing Opportunities
Doing the Right Thing, at the Right Time , for the Right Reasons
You are about to become a member of a team dedicated to a high standard of deliver- ing quality customer service. As a member of this team you to will be expected to uphold worthy of our residents, fellow associates and shareholders. Everyone is counting on you to bring your very best to work each day to make the whole team successful. Here are just a few of those expectations we are all counting on:
• Maintain a professional appearance
Work safely
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Be to work on time
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Be able to take call
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Able to work alone
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• Take nothing for yourself left behind by a resident
Be respectful of others
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• Ability to work with a computer
To be honest and forthcoming
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Communicate effectively
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