Management Toolkit for Service Managers

MAACK Program

Service Manager Online Training Requirement

* Courses marked with an asterisk must be completed prior to one-on-one mentoring with SMTS

Deadline

Course Title

Time Commitment

Day 1

MAA Fair Housing *

1 hour

Day 3

Welcome to MAA for Service

3 hr.

15 min

Welcome to MAA *

30 min

MAA Culture *

15 min

• Standards of Professional Conduct *

15 min

Introduction to Brighter Living *

Workday for People Managers

30 min

• MAA Request Services (MAARS) - Navigation

Day 7

MAA Annual Compliance

4 hr.

1 hour

Code of Conduct

45 min

• Preventing Harassment in the Workplace

1 hour

Internal Customer Service

1 hour

Insider Trading

10 min

Bloodborne Pathogens

HD Supply Fire Extinguisher

2 hr. 45 min

General Safety - Part 1

General Safety

30 min

Hazard Communication

30 min

Basic Ladder Use by Associates

15 min 15 min

Electrical Hazards

Personal Protective Equipment

30 min

15 min

Lockout Tagout

SDS Online

15 min

General Safety - Part 2

2 hr. 10 min

Chemical Storage

15 min

Lockout Tagout Certification

1 hour

8

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