WAVE MY WAND _ MADE BY MEMBERS
Ever wished you had complete control to effect change? Well, here we ask members what they would do if they could wave their magic wand Removing uncertainty
Q How realistic is it for this without your magical wand? RR: Probably more realistic than we’d like to admit. Until then, we’ll stick to clear conversations, good planning and hoping the tea turns up before the rain does. PC: It’s realistic, but it requires leadership on clearer pre-construction processes, braver pricing, honest client conversations and the discipline to walk away from poorly defined projects. We don’t need magic, just consistently applied higher standards. change to come about – even
Q If you could wave a magical wand to change one thing about the construction industry, what would it be? Ross Roberts: I’d create a review site for domestic customers, written by tradespeople. So before we start a project, we’d know whether we’re dealing with “makes great tea and trusts the process” or “changes their mind after watching one episode of Grand Designs .” Patrick Coll: I would eliminate ambiguity at the start of every project. Complete clarity on scope, budget, risk and responsibility – before any work begins.
Q Why does this change matter to you personally? RR: Because trades are judged online almost entirely on reviews, yet we’re expected to go into every job completely blind. A little balance would go a long way. PC: Because most stress, disputes and lost profit don’t come from poor workmanship, they come from misaligned expectations. As SME builders, when something goes wrong it’s our name, our cash flow and our evenings that absorb the impact. Clarity protects not just margin, but reputation and wellbeing. Q What do you think would happen if you got what you wanted? RR : It would be a massive time-saver. Projects would run smoother, expectations would be clearer, and clients would get the best results which benefits everyone. PC: We’d see fewer disputes, healthier margins and stronger client relationships. Builders could focus on quality rather than conflict. The industry would feel less adversarial and more professional, which benefits everyone.
ROSS ROBERTS, Director of Roberts Roofing in Sutton PATRICK COLL, Managing Director of Collstone Developments in Somerset
Master Builder 13
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