Terms &Conditions
All products must be ordered by giving the exact overall size. Be sure to specify all pertinent information per the product's specific order form. All items are custom made to customer specifications. Cancellations and changes can only be made on orders already in production if the material and labor costs involved are assumed by the customer. Acknowledgments on all orders will be mailed showing the order as it will be produced. Acknowledgments indicate the date the order will be completed from production. Orders shipped via Porta Door truck will be scheduled based on truck availability. Orders shipping via UPS, FEDEX or common carrier will ship 1 to 2 days after completion date. Orders to be picked up "will call"will be available 1 day after completion date. It is the customer's responsibility to carefully check the acknowledgment against the order and notify Porta Door of any differences prior to the order reaching production. Failure to notify Porta Door as indicated will absolve Porta Door of any responsibility for errors. All telephone orders will be read back to the customer and will be acknowledged as read. Porta Door will not accept any responsibilities for order differences. Lead Times are based on the type of product ordered. Simple doors, raised and flat panel of standard design carry an 8 to 10 working day lead time. Complex doors, Mitred, MT, AppliedMoulds carry a lead time of 10 to 12 working days. Dovetail Drawer boxes, unfinished carry a lead time of 8 to 10 working days. Finished doors and Drawer boxes add an additional 2 working day lead time. Combined door and drawer box orders will be scheduled to be completed at the same time. Radiused products and non standard products will be quoted a lead time at the time of order. Expedor is a small order and add on service available to all customers for an additional charge of $10.00 per order. The charge is simply to be able to recoup some of the additional expense incurred for scheduling all the additional services rendered. Expedor orders take a next available slot in production scheduling to allow the order to be completed and shipped in a 2 1/2 to 3 1/2 day period. The cut off for the 2 1/2 day service is 12:30 p.m. daily. Orders received after 12:30 p.m. will be processed the following day. All Expedor orders are available for customer pick up or UPS only. Our truck delivery is not available with Expedor. Credit Terms of 2%10 days, net 30, will be extended to those who qualify. A credit application and personal guarantee must be completed and reviewed. The debtor agrees to pay 1-1/2%service charge on all moneys owed after 30 days fromthe date of invoice. The service charge will be assessed on a 30 day basis. Customers without open account must, on orders under $350.00 pay in full. Orders to $700.00 must pay a minimumdeposit of $350.00. On orders over $700.00 must pay a 50%deposit and the time order. Order will be scheduled and deemed ordered at the time moneys are received.
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Porta Door Company Inc. 65 Cogwheel Lane Seymour, Ct. 06483 (203) 888-6191 Fax (203) 888-5803 Email info@portadoor.com www.portadoor.com
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