Staff Spotlight Cindy Zarate takes care of donors before they give their final gifts
Veteran Gift of Life employee loves what she does for people
“I love taking care of people,” Cindy said. “When I was 7, my aunt walked into my grandma’s house wearing a white nurse’s hat, white shoes and uniform. She looked just like an angel and that’s when I knew I wanted to be a nurse.”
BY BETSY MINER-SWARTZ
Donation Coordinator Cindy Zarate squeezes a terry cloth towel soaked with warm, soapy water and slowly wipes it across the arms of a man whose life ended the day before. It’s her job to be there for him at Gift of Life Michigan’s Donor Care Center in Ann Arbor. The hospital- like center is home to a three-bed unit with operating rooms and coordinators like Cindy committed to giving donors the dignity and honor they deserve. The Donor Care Center is where as many as 165 organ donors a year give their final gifts. In the days and hours before transplant teams arrive, most are cared for by Cindy, who has spent 35 years as an RN. She spent the first part of her career at McLaren Northern Michigan Hospital in Petoskey, Ascension Borgess Hospital Hospital in Kalamazoo, and Michigan Medicine in Ann Arbor. She’s been at Gift of Life for the past 21 years.
Donor care and gratitude More than 1,000 donors have
been cared for by Cindy and her colleagues since the center opened in 2016. “We give them a bath, mouth care, and make sure they’re covered up. It’s what we do in their final days and hours. His life has ended but he’s still a person,” Cindy said gesturing to a 60-year-old man in a bed a few feet away. He registered to help others before he became critically ill. “There’s dignity and respect for the lives they’ve lived and the gifts they’re about to give,” Cindy said. Personal items sometimes are transferred with them, and Cindy watches over those, too. A cowboy hat, a favorite blanket, photos and team logo items have all occupied space at the Donor Care Center. If a family member calls wishing to speak to their loved one, Cindy will
Donation Coordinator Cindy Zarate in the Donor Care Center where donors give their final gifts.
put the phone to the donor’s ear. She also talks to donors. “If they’re young, I will repeat what their parents have told me. I say things like, ‘You’re such a good kid. Your mom and dad love you.’” Kim Baltierra, Director of Organ Services at Gift of Life, said Cindy cares for donors like family. “She washes and combs their hair if they need it. She treats them as if the family is standing right next to them.” “Cindy is incredible. And she’s what Gift of Life is all about, which is making sure the needs of donors and their families are met at the
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