Group Head of Property & Facilities Management Candidate Information Pack
Executive Summary
ivolve is one of the largest adult social care providers in the UK today.
With nearly 200 sites across the UK, we provide a range of services including long-term residential, nursing, outreach and supported living services for adults with complex needs. It’s our plan to keep growing to benefit more lives, and the Head of Property & Facilities Management will play a crucial role to enable this growth. Working closely with the Leadership Team this role will lead on the acquisition and development of new sites and facilities whilst ensuring that industry-leading, customer-focused estates and facilities management services are delivered to every one of our sites, ensuring the very best experience for the people we support and colleagues.
We want to attract and retain skilled people and keep them engaged and motivated.
We’re genuine and authentic in everything we do.
Our people show huge levels of commitment every day of every week.
We work as a team.
About We’re one of the largest adult social care providers in the UK today. We provide a range of services including long-term residential, nursing, outreach and supported living services for adults with complex needs. It’s our plan to keep growing to benefit more lives. It’s the professional expertise and passion of our team that makes us different. We genuinely care and we love supporting people to set and then reach their goals - because every person deserves the very best experience – every day. We’re here to support people to flourish in a place they call home. People choose ivolve because of the experiences we create. We thrive on co-production, giving people choices and supporting them with their ambitions. We help the people we support to live fulfilled lives through our person-led approach. Our Ambition We’re on a mission to benefit more lives with our uncompromising quality of care and support. We will be a leading provider of adult specialist care.
Our Values Our values reflect us all. They set out our culture, the way we behave and the way we do things. There’s something quite special about the people who work here. Together we create a fresh approach to care and support.
We are Passionate We are enthusiastic about our work – giving others a boost with our energy. We are proactive, with person-led care and new opportunities. We are uncompromising in delivering high-quality and consistent care and support. We never behave negatively, or in a controlling or intimidating way. We are kind We always work in a kind, warm and professional way. We’re an expert, confident and safe pair of hands. We take time to listen without judgement and communicate clearly. We never accept poor practices or unkind behaviour. We are resilient We show strength, courage and determination, even when times are tough. We rise to the challenge. We go above and beyond to get it done and recognise when we need to ask for help. We set high standards for ourselves and use feedback & reflection to improve. We never walk past ‘less than the best’.
Fabulous People 3,800 Colleagues
People we support 1,100 Across England and Wales
Partners 200+ Local authority & Integrated Commissioning Groups
Locations 145+
Residential and supported living
Equal Opportunities
At ivolve, we encourage, nurture, and celebrate diversity and equal opportunities. We want people to be individuals and remain true to themselves. We adopt a zero-tolerance approach to all acts of discrimination and harassment. We champion and believe in equal opportunities for everyone. Our values focused recruitment process gives everyone with the same opportunity and platform. We acknowledge the significant benefit of developing a truly diverse workforce.
We encourage diversity through culture, background, experience, and thought.
I have a real Home, not just a ‘bed’ or a care provider
I enjoy relationships with friends, family and loved ones
I feel safe and secure at home and in the community
I’m in control of life, making choices with confidence
Job Description
Job title: Group Head of Property and FM
Purpose: Lead ivolve Group’s property, estates and facilities management strategy across our growing and diverse portfolio in England and Wales. Responsibility for property development, repair, defects, planned and emergency maintenance and fully accountable for the asset management of operational properties across the estate.
Responsible to: CFO – Ivolve Group
Location and hours: Hybrid role with Chesterfield as an office base. This is a national role. You will also have the flexibility to travel to sites as and when required by the business and will be able to work flexibly.
Key responsibilities: • Build and deliver an overarching strategy for property, asset management and FM across the ivolve Group which leverages the benefit of scale of our growing business but has flexibility to be implemented effectively by regional teams. • Own the capital spend budget for property development as part of the wider strategy, ensuring robust prioritisation of major improvement works considering operational requirements, regulatory compliance and financial returns. • Present Property business cases to the Exec team and Board (Capital Committee) for approval as well as presenting strategic and operational reports as required. • Lead the Property and FM teams through a period of change including implementing new systems and processes, more consistent ways of working, key stakeholder engagement and stronger commercial focus. • Manage outsourcing and implementation of contracts / service level agreements with key suppliers
and external stakeholders including construction teams, contractors, housing associations and landlords, to ensure they are fulfilling their obligations. • Lead on energy reduction initiatives from a property perspective, including reducing waste and carbon, and help shape the future ESG strategy across the Group. • Develop a property audit and planned preventative maintenance (PPM) strategy to include cyclical renewal and upgrades to drive down costs and improve efficiency. • Drive wider efficiency initiatives across the Group, working with operations, business development and finance, to identify opportunities for cost saving or value creation. • Ensure full compliance with Health & Safety, Care Quality Commission (CQC) requirements, CDM regulations and other statutory requirements. ivolve have recruited a Capital Project Manager to lead on the development, refurbishment and major project works. This role will report to the Group Head of Property and FM.
People and Leadership • Build and develop a high performing Property and FM team which lives and breathes ivolve’s values and delivers for the people we support and our colleagues. • Grow resilience and emotional intelligence amongst their team members. • Provide clarity, direction and set the pace for change, growth and achievement. • Proactively drive a strong community spirit across cross functional teams.
Key Requirements and Attributes
Qualifications • HNC, HND, degree (or equivalent) qualification in building surveying, FM or a related engineering qualification (e.g. building services engineering, built environment engineering, electrical engineering, energy engineering or mechanical engineering). • Professional membership of RICS, BIFM, CIBSE, ImechE or equivalent. • Other related qualifications would be desirable such as NEBOSH, energy management, waste and cleaning or a general management certification. Personal profile • Proven experience in a senior leadership role managing aspects of Property, Estates and Asset Management, FM and building services, with experience of tenders, procurement and commercial negotiations. • Effective and empathetic leader able to lead diverse and remote teams, who commands respect based upon intellect, technical knowledge and experience. • Ability to collaborate with and influence senior stakeholders, including the Executive team and Board. • Strategic thinker and able to link and develop objectives within Property to fit into the wider Group strategy and transformation agenda. • Ability to interpret data and trends, to bring insight and ultimately drive action. • Strong communicator – clear, concise, appropriate to audience. • Enthusiastic, motivated and a self-starter.
Benefits & Perks The salary on offer is c£90,000 with bonus potential, however the benefits of working at ivolve include much more than pay:
30 days annual leave + bank holidays (service linked)
Training and development
Industry-leading recognition
Financial wellbeing
Emotional wellbeing
Social wellbeing
Private Medical Insurance
You can learn more about our benefits package here.
How to apply
Ivolve is being supported on this recruitment campaign by the search consultancy The Management Recruitment Group (MRG). To arrange a confidential briefing conversation please contact our advisors:
Jane Schofield Jane.Schofield@mrgglobal.com
Charley McCarthy charley.mccarthy@mrgglobal.com
Applications should consist of a comprehensive CV and a covering letter. Applications should be sent to Jane Schofield and Charley McCarthy.
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