Client focus
the challenge
This organisational business transformation was driven both out of a necessity to improve processes and legacy systems, as well as a broader ambition to become more effective and efficient, in order to be able to manage substantial future demand. It became clear early in this journey, that a wider perspective was needed to produce a clear vision of the aims of the transformation programme. This needed to include the organisation itself, its clients’ needs, the requirements of the Financial Conduct Authority (FCA), the credit agencies who contribute to funding and ultimately, the trustees. Once realised, this vision needed to be shared with all key stakeholders and the 1,400+ charity colleagues.
Charlie Stewart Director of Corporate Services, StepChange
“We had managed our change to this point, largely driven from our technology requirements and in discrete projects. This transformation required us all to approach change differently. It demanded a more rigorous approach to stakeholder engagement and coordination across all our cross-functional elements and beyond, to our external parties. We needed the ability to consider our vision, our people strategy and our core operational ways of working, before we even started to tackle legacy systems and data requirements”, explains Charlie Stewart, Director of Corporate Services.
“Project One started with us in 2016 and helped our organisation construct the business transformation programme. Firstly, they ensured we had a very clear business case that defined not only the investment options and the benefits profile but was robust and realistic in terms of phases of work, systems requirements, communications and training, as well as governance and methods. We had some very real deadlines and further regulatory requirements from the FCA to comply with.”
As Charlie further stated: “I had experience prior to joining StepChange Debt Charity in leading complex transformations and I knew I needed an experienced partner to support our executive team and all our functions, to not only set this transformation up for success, but to improve our own internal change capability. We want to confidently drive our own development in the future. I chose Project One because I needed experienced people who had tackled these challenges before and had the energy and leadership to work alongside my team with equal determination, to achieve our ambition for StepChange.”
22 PROJECTONE.COM - issue 13
Made with FlippingBook - Online Brochure Maker