Purpose of the Survey This survey differed from the Online Community Survey distributed during Phase 1 of the engagement process. While the Online Community Survey engaged the broader community, the rider survey was designed primarily for riders who already use the fixed route system or the demand-response system in the Town of Wake Forest. The purpose of the Wake Forest Transit Plan Rider Survey was to better understand how existing riders use transit services and how services can be improved. Survey Administration The survey went live via the Zoho Survey engagement platform on March 12 , 2023 and was open for survey respondents through April 6 , 2023. Links to the survey were distributed via a QR code on signs at bus stops, on flyers, and on business cards. Survey Participants There were 51 unique participants who answered at least one question on the survey. The survey included a set of voluntary demographic questions, which had response rates ranging between 38 percent (language spoken at home) and 54 percent (age and language proficiency). The percentages reported below are based on the number who provided demographic information, not the total number of survey participants. As such, summaries describe results for question respondents, not survey respondents. General Survey Results The rider survey was developed to better understand how existing riders use services and how services might be improved. Nine questions were asked to help inform how the Town addresses public transit needs.
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