COVID-19: AWorkforce Revolution
The underlying shifts impacting the workplace and workforce are now all too apparent. The pandemic has shifted Future of Work strategies center stage. Teams like CACI’s, American Fidelity’s and Love’s are ready. “In early July, our staff started to come back to the office on a 100% hoteling basis,” says Jester. “At any given time, we have only a third of our staff in the office, and are operating on a strict six-week rotation with two weeks in, and four weeks out, however.” Time spent on-site is primarily to maintain activities that were proving challenging in a remote environment – things like training, customer service reviews, and onboarding new employees … which, as Jester confirms, “still require a certain on-site presence.”
These rotations are currently being revised to just one week out of six in the office, as teams have made a lot of progress in figuring things out. The past month and a half have provided sufficient learnings to optimize the on-site presence to solve the most critical needs, says Jester. “The real challenge now remaining is how to build on our SSO’s culture.” “After months of working remotely, many of our team feel that they are working in an echo chamber, and the challenge today is to deal with the rising feelings of isolation. That’s what we’re focused on right now, as we look to a new future,” he says. “We’re advancing many of our communications to motivate employees and because we’ve been so successful in executing standard activities, we have the
resources to shift onto this as a priority. I believe that in the long run, it will provide a key differentiator for our center.” The important thing, all SSO leaders agree, is to build more flexibility into teams. Right now, schools are still largely closed around the world and when they will re-open is not confirmed. Shared Services need to ensure employees have the flexibility to care for family and children, as well as do their work. This is the part that leaders need to take very seriously, because alongside delivering to the business and delivering to shareholders, delivering to employees also flows into a brand’s valuation in the modern world.
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Future of Work: How to rethink the Service Delivery Model as a result of COVID-19
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