TRACK YOUR ORDER ONLINE! Visit bandshoppe.com to track your order whenever it is convenient for you! When placing your order be sure to ask the Band Shoppe Sales Team for your order number.
COLOR MATCHING Band Shoppe strives to maintain standard colors with all of our merchandise. However, it is scientifically impossible to achieve a perfect color match from one dye lot to another. A slight shade or dye lot difference may be noticeable between orders, different fabrics, and under different lighting. For free fabric swatches, contact Band Shoppe’s Sales Team at 1.800.457.3501. Please be specific when requesting the shade of color you desire (ex: Kelly Green, instead of Green). Band Shoppe is not responsible for incorrect color matches. MANUFACTURING SCHEDULE The manufacturing schedule for custom items can be viewed online at BandShoppe.com. Manufacturing schedules posted provide an estimated time of manufacturing. Manufacturing of your order will not begin until the complete order, including style, color, sizing, and payment information is received. Band Shoppe is not liable for any delay or failure due to conditions beyond our control, which include but are not limited to delivery delays, weather, strikes, raw material availability, and other unavoidable circumstances. Occasionally, a question about your order may require us to contact you. Should this occur, your order will be placed on hold until we are able to contact you and resolve the issue. We will make every attempt to reach you regarding the issue. Please respond to all correspondence promptly to prevent any further delay in your order. RISK OF LOSS The risk of loss and title for all items purchased from Band Shoppe pass to you upon our delivery to the customer. RETURNS Band Shoppe offers a 30-day Return policy on most stock items. Electronics have a 15-day Return/Exchange policy. Before items are returned, you must first obtain a Return Authorization Number from our Band Shoppe Customer Care Department by calling 1.800.457.3501 or email wecare@bandshoppe.com. Band Shoppe cannot accept returns unless a Return Authorization Number has been issued. All packages returned without a Return Authorization Number will be refused. Merchandise is non-returnable after 30 days from the date of the invoice. Any goods not returned in this period will result in the buyer keeping the goods and being responsible for all charges. The customer is responsible for return shipping for returns. NO EXCHANGES. All returned items must be unworn and in NEW RESALABLE condition and in their original packaging. Shoe boxes must not be written on. There is a $10 fee per box for shoe boxes that are returned damaged, have postage or tape affixed, or have been written on. If items appear to have been worn, they will be returned to you and you will be responsible for the cost of return shipping. Please allow approximately 2 weeks to process your return. Special design or custom-made items cannot be returned. Custom items include but are not limited to custom garments, custom warm-ups, any garments or items with screen print, embroidery, monogramming, or any other item requiring customization. Briefs and bodysuits (if opened) and hair accessories cannot be returned due to health reasons. Items worn or soiled cannot be returned. CORRECTIONS Please open all boxes immediately. If there is a discrepancy with your order, you must report it to our office within 30 days of delivery. If you do not report discrepancies to our office in a timely manner, additional shipping charges may apply to upgrade the shipping on the replacement or correction of your order. In the event of missing items, duplicate shipments, incorrect sizes or color, lost shipments, or product design defects, please contact the Band Shoppe Customer Care Department by calling 1.800.457.3501 or email wecare@bandshoppe.com. SHIPPING DAMAGE At Band Shoppe we take great care in packaging and shipping your merchandise. Occasionally, a shipment will become damaged in transit. If your shipment arrives damaged, please take the following steps: 1. Notify the shipping carrier of damage to the package. 2. Open all packages immediately 3. Save all shipping material. 4. Notify Band Shoppe’s Customer Care Department within 30 business days for replacement or repair of your damaged item (subject to other terms of this policy). Call Toll-Free at 1.800.457.3501.
SHIPPING AND HANDLING CHART *
UPS NEXT DAY AIR® & UPS 2ND DAY AIR®
STANDARD SERVICE
STANDARD SERVICE
ORDER TOTAL
$0.00 - $15.00
$8.95
$11.95
$16.00 - $30.00
$9.95
$13.95
$31.00 - $75.00
$13.95
$16.95
$76.00 - $100.00
$18.95
$21.95
CALL
$101.00 - $150.00
$20.95
$23.95
FOR
$151.00 - $200.00
$22.95
$26.95
PRICES
$201.00 - $300.00
$27.95
$32.95
$301.00 - $400.00
$32.95
$34.95
$401.00 - $500.00
$38.95
$45.95
$501.00 - $600.00
$45.95
$53.95
* The shipping and handling chart does not apply to orders for podiums, carts, garment racks, or ladders. Please call the Band Shoppe Sales Team at 1.800.457.3501 for exact shipping and handling costs on these items.
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LIMITED WARRANTY All items purchased from Band Shoppe, a division of Pearison, Inc., are warranted for a period of one (1) year from the date of purchase to be free from manufacturing defects. Band Shoppe will, at its sole option, repair or replace defective goods or refund the purchase price. These rights are in addition to any warranty provided by a third party manufacturer. To exercise your rights under this warranty, contact our Customer Care Department for a Return Authorization Number. You are responsible for return shipping. SHIPPING INFORMATION • Most shipments in 48 contiguous states are made via UPS, FedEx, or USPS Priority Mail • Next day, 2-day, and Saturday shipping available for an additional charge • Call for pricing and carrier on overseas shipping • Most in Stock items are shipped within 1-2 business days of order approval and should arrive 2 to 6 business days later • Custom-made and special design items will be shipped after they are manufactured • Information about International Shipping can be found at BandShoppe.com/Terms HARASSMENT POLICY Band Shoppe takes all claims of harassment, whether online or on the phone, very seriously. This includes but is not limited to bullying, verbal harassment, physical threats, or stalking. If Band Shoppe feels that this policy has been violated, we reserve the right to refuse service to anyone who displays aggressive, inappropriate, or unacceptable behavior. For our complete rules of conduct policy, please visit BandShoppe.com/Terms.
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