Job Description Post title:
Senior Operations Manager
ROLE DESCRIPTION: We’re Student Roost. And we’re on the look out for a Senior Operations Manager to join our growing team. We’ve all heard ‘if you build it…they will come’; we believe if you build it right, they will stay: that goes for both our customers and our people. We want to be a stable, welcoming and safe backdrop to our customer’s entire time at University, giving them one less thing to worry about. And for our people, we all spend more time at work than we do with our loved ones, we think it’s only right that you do that in an organisation, environment and a team that you love being a part of. This is where our Senior Operations Managers step in. Placed on assignment across various areas of the business; they heed the call for help and step in to assist the running of a property or multiple properties in one city. When our property teams are stabilised, they move onto the next task, perhaps supporting Heads of Department or Directors with discreet pieces of work. We want to avoid internal consultants, so we anchor these roles to a dedicated line manager. The Director of People takes leadership of these roles, to ensure their longer-term development needs are understood and cared for and that conflicting requests and priorities can be unblocked. The role has a solid grounding in Operations and can confidently lead both a local property team and operations managers. It’s a role requiring a great deal of mobility and flexibility. The working hours are 37.5 per week with shift being 5 days out of 7 days. Weekend work will be required on a rota basis. The key accountabilities of the role can be expressed through the Operations Manager Job Description (below), in addition to the following capabilities: • An exceptional ability to build relationships with peers and team members • Able to identify discord in teams and remedy appropriately • Ability to quickly and succinctly assess the needs of a particular scenario and articulate the programme of works to address • Excellent time management skills • Ability to lead on People development, performance management and recruitment of Manager roles and below. KEY ACCOUNTABILITIES: SAFETY, WELFARE & COMPLIANCE • Top of your agenda at all times; practice an unrelenting approach to safety and welfare by adherence to any and all safety policies and processes in our organisation. • Develop an understanding within your respective property for all statutory and legal
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