Job Description
As Community Director, you will be responsible for the overall performance and operational management of three significant office buildings, championing occupier relationships and tasked with creating a culture of community, where visitors enjoy a memorable and positive experience. With a natural affinity to customer service, the successful candidate must be able to demonstrate where they have managed multiple stakeholders in a complex environment. In addition, you will have the ability to manage large teams of specialists, while acting as an Ambassador for not only the Buildings but for the occupants, local community and owner. With ambition to exceed industry service norms and expectations, the Community Director will be responsible for engaging with occupiers, gaining feedback for improvement and implement a progressive service strategy which will be adopted by the dedicated on site team. The appointed will likely have experience of working within the hospitality or leisure sector and be able to demonstrate how they have driven the customer experience through various initiatives and team performance. A basic understanding of operational real estate/workplace is desirable. If you have experience of managing the operations of a highly customer focussed organisation or destination, we would be interested in hearing from you.
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