The Community Director will ensure delivery of the above by working closely with:
• Community Manager – will develop and deliver a community strategy for the cluster. This strategy will support the development of initiatives designed to create connections between occupiers and the local community whilst elevating the experience within JLL’s managed buildings. • Community Services Manager – primary focus and interface will be with service partners and focus on their performance as well as the effective day-to-day operation of the buildings. Working along-side the Customer Experience Manager and Community Manager to deliver outstanding experiences to Aviva customers. • Customer Experience Manager - responsible for fostering customer loyalty by improving the experiences customers have with the spaces under (managing agent) management. The goal is to increase customer satisfaction. They will act as the Customer Experience coach for their portfolio, monitoring the health of where (managing agent) are and driving the change of the future. They will do this by working alongside the Head of Cluster in formulating and delivering a customer experience strategy for the cluster.
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