Responsibilities:
and procedure;
• Have strategic oversight of the seamless delivery of Community Director services, ensuring effective delivery against agreed KPI’s; • Oversee the management of all customer feedback in accordance with a specific voice of the customer strategy; • Responsibility for budget setting, financial plans and control expenditure with final sign-off on all; • Ensure that elevated employee and customer experiences are at the heart of everything that happens across the Ealing. works, through a relentless commitment (but not limited) to: • An effective customer helpdesk that provides proactive and helpful communication to occupier customers
• Report to Surveyors in accordance with an agreed procedure, and Aviva Client Lead FM, in ensuring they are kept informed on matters relating to standards of facilities management. • Assist in the submission of insurance claims relating to incidents on site and manage the obtaining of quotes and/or works at site as instructed by the insurers or loss adjusters. • Look at way to use technology to manage efficiencies and support in the delivery of the community strategy. • To work in accordance with established procedures in connection with JLLs out of hours cover and emergencies. • Specialise in CX as an industry and keep current on the activities and needs of CX by attending regular meetings, conferences, and seminars.
• Ensure compliance with health and safety and other statutory regulations and JLL policy
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