The.Ealing.Vision
JLL/Bewonder have been awarded the management of three major office assets in Ealing. Previously managed separately, Aviva and JLL have created the Ealing.Works concept which puts people and partners at the very heart of all three buildings.” Vision realised through an entrepreneurial approach and true partnership. Our strategic approach is driven by Aviva’s overarching Vision to be the UK’s ‘Landlord of Choice’. Bewonder* have been instructed to help Aviva to define the key attributes and behaviours required by Aviva and their service partners in order to bring this ambition to life through the service experience that customers receive. Honed by our experience, sharpened by human insight. Our strategy“Instinct” is rooted in the foundations that “people make spaces” That’s why our approach has a people focused, instinctive experience first mindset which sets us apart from the rest.
We seek to understand first and act second. So expert analysis of qualitative and quantitative data leads our decision making. Our experience guides us, but our interpretation of smart data means we have our finger on the pulse when it comes to what people really want, now and in the future. Our instinctive services are based on a three phase approach to delivering the foundations of, and enhancements to, the customer experience.
This includes:
1.Firstly discovering the existing approach to experience through extensive consultation and analysis.
2.Designing strategic solutions to unique challenges
3.Implementing a shift in behavior to deliver measurable results.
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